MagicBricks — Wrong portraying of property advertisement

Address:

Satellite, Ahmedabad

Hello,

This is Chetan Zhaveri, with reference to my advertisement given for my commercial Shop at Satellite Ahmedabad through mobile number [protected].

During the last fortnight of October, 2021 I had posted a free ad on magicbricks. Simultaneously I received a call from one of your Executive to upgrade the ad and convinced me to go for Titanium Pro. Which I did through Online payment. During the conversation I was pursuaded to immediately go for the upgrade for instant response due to Diwali. I was convinced when your telecaller told me that due to Diwali festive season my property will be sold immediately. On payment I was told that one of your photographer was not free and visit the place after 4/ 5 days i.e. on 27 October and when your writer is free, a special description will be written and posted.

During Diwali I was busy and after Diwali I found the description written was wrong. The Address was wrong, carpet area was wrong. Instead of commercial Shop description stress was given on office space, which I came to knew when during Diwali I got calls from few people enquiring with regards to Office space instead of Commercial Shop. I tried for edit/ rectify which was not possible. Eventually I tried to call several times your Ahmedabad Office but it seems they were too busy enjoying the festival season. Non of them were pickin up my call. Even after Diwali they did not respond, still no one is responding.

It is hard to see that instead of Ahmedabad, I had to call the Mumbai Team to help me.

Why such blunder? Who is responsible and why have I paid an amount for a service, wherein once taken, no one is responsible ?

To portray and see what your team member blunder, attached above a copy of my advertisement.

IS THIS THE SERVICE FOR WHICH WE PAY AND BECOME THE CULPRITS ? I WANT A REFUND, IMMEDIATELY.

Chetan Zhaveri