| Address: | Kankarbagh, Patna | | Website: | magma.co.in |
Accident of my car happens on dated 2nd of june 2020 by my driver and i had registered a claim on next day. After 15-20 days later mr. Amiya kumar employee of above said company drop a mail to me and asked for abstract of driving license of my driver raj kumar stating that since the dl is manual so you have to get extract from dto then only he will process the claim and the same he continuously misguided me, when i escalate to his senior mr. Prakash samal he (Mr. Amiya) closed my case my putting rejection reason is "required documents are not submitted", resulting i had paid 1.50 lacs in cash to the company on behalf of my car repairing. My question is why the customer get abstract of dl from dto, is this our responsibility to do so? I had already showed the original one at the time of claim. Was this information helpful? | 
