Mahadiscom / MSEB / MSEDCL Complaints & Reviews

BU: 4677
We received electricity consumption bill of Rupees 589 for consumption of 0 units. Meter was removed.
Even they have provided photo with the bill where there is no meter.
Then on what basis the said bill is calculated by showing 81 units has been consumed.

Nobody is living in the flat for last one year.
In the month of September 2021, October 2021, November 2021 we had a same issue.

Resp sir my qurter is belog rural goverment hospital.
But since morning no light in meter so kindly do as early as possible

Msedcl has been resorting to load shedding and irregular power cuts in Khanda Colony Sector 9. The residents have been suffering despite paying all their bills on time and the situation does not seem to improve.
Msedcl imposed a power cut on 4th January 2022 from 11am to 4 pm, 18th January 2022 from 10 am to 6 pm, 1st February 2022 from 11am to 5 pm, 8th February 2022 from 2 pm to 6 pm, 22nd February 2022 from 2 pm to 5 pm, 8th March 2022 from 11 am to 6 pm, 15th March 2022, power cut was imposed from 2.30 pm to 6.30 pm and again a late night power cut on 15th March 2022 from 2 am onwards till 4 am. Due to these power cuts, residents are a harassed lot. These power cuts make a person fell groggy and incapacitate them temporarily. Work from home due to the covid pandemic goes for a toss and residents suffer pay cuts. Online classes conducted by the school and coaching classes go for a toss and the students cannot cope up with their studies.
MSEDCL only wants an excuse to hide its inefficiencies. MSEDCL & Town planning authorities are very corrupt and sanction new projects in Navi Mumbai without increasing power generation to supply 24x7 power to existing residents as well as prospective residents in upcoming projects. As a result of such power cuts, the following are the problems faced by the residents:-
1. Costly vegetables, fruits, milk, batter and other perishables etc stored in the refrigerator get spoiled leading to tremendous losses.
2. The mobile phones conk off and the Internet connection gets disrupted and communication is cut off leading to severe inconvenience.Work from home is not possible in such a scenario.
3. Digitization goes for a toss as payments cannot be made online or from the mobile.
4. Students are not able to study from lectures on online school lectures and youtube videos due to power cuts.
MSEDCL has been torturing the residents over the last 32 years despite them paying all their bills regularly and that too well before the due date. Load shedding is not the solution and electricity generation is the need of the hour. Residents of Navi Mumbai are those who have shifted from Mumbai as encouraged by the Central and State Government where there were no power cuts because it was insulated by three power companies - Tata, BEST, BSES. However even today after more than a quarter of a century, MSEDCL cannot supply 24x7x365 days power supply. The moot point is that if Navi Mumbai (Vashi to Panvel/Airoli) has to become a Smart City & the future Airport node, it cannot afford to have any power cuts and it should have 24 X 7 power supply round the clock. It is high time the Maharashtra Government understands the need for changing the Power Distributor in Navi Mumbai from MSEDCL to another player like Reliance or TATA Power. TATA Power will supply cheaper power and also insulate Navi Mumbai by supplying 24 X 7 power for Navi Mumbai from Vashi to Panvel/Airoli.
More than 90% of the residents who have shifted to Navi mumbai from Mumbai are ruing their decision now due to the wretched brute and misanthrope MSEDCL.
Now after more than a quarter of a century, the power cuts have not stopped. This Disruption is a Criminal offence and terrorises the residents into submission. The Msedcl officers responsible for these power cuts should be prosecuted. The perpetrators of this crime should be publicly hanged.
We appeal to the Central Government and get this resolved permanently. The power cuts destroy an upcoming Smart City- Navi Mumbai. We appeal to MERC to refrain Msedcl from imposing power cuts. Maharashtra Government should issue a notice to Msedcl for power cuts as they do so for any power outage from Tata Power.

I called the customer care several times, registered several complaints online which was always closed as 'OK' without giving any solution by the Boisar division.

I visited the Boisar West Mahavitran branch submitted physical forms and documents as well

Still they havent approved my request, i cannot travel multiple times to the office as it takes 6 hrs journey, hence my humble request to look into it
and approve my online application

Hello,
My complaint ID is [protected].
Myself and My retired parents are living in different homes constructed on the same land parcel. They need a separate meter connection and I am following up with your office situated in a Nigdi area to take a new connection. I am not getting an appropriate response from them and they are asking for hefty charges as well apart from charges mentioned in a circular released by MAHAVITARAN.
My parents are retired person and they cannot afford to pay such high charges unless we get a clarity on this charges.
I need clarity on the process to take a new meter connection and cost for the same. I request you to guide me on the same. Please let me know in case any additional details are required.

Regards, Sagar Malpure+[protected]

I have registered almost 8 complaints regarding faulty meter with no display but the same is unresolved. Everytime it is closed with remarks sent for spot verification if found faulty will be replaced. But it never get replaced since last 8 months and paying higher bills in the name of average bill. This has to be resolved immediately.

Hi Team,

I got the huge electricity Bill due to in correct reading.

Complaint No.[protected].
Customer No.[protected]
I have raised it to MSEDCL Bhare, Mulshi, Pune office on 4 March 22. the person have corrected amount on my Bill after waiting in a queue for 2 hours, but when I tried to pay the Bill it is asking me to pay minimum amount which is double of corrected Bill.
When I reached to customer care, got resonse that they can not do anything as it is offline raised complaint and I need to take followup with the Bhare office physically.
Afetr 10 days also complaint in assigned status and not getting resolved.
Now I am also not able to pay bill online as it is not accepting corrected amount.
The staff is very arrogant and not supportive, would like to escalate this staff. they are not doing their work and troubling to common people.

Hope some one will consider this and take action.

Thansk & Regards,
Rupesh

My consumer number is:[protected]
Billing unit : 0477 : SINNAR-II (R) SUBDN
Meter was changed in September 2021.
In September 2021 meter reading was 5 and after that OCT, NOV, DEC, JAN there was an average reading of 68 units and bill amount 500/- I complained repeatedly on the MSEB app but the complaint gets closed without any action.
I stay in Pune and my mother only stays in my hometown. After visiting the MSEB office and requesting them to collect the reading properly, FEB 2022 they collected the reading.
It was 154 units total and if we minus the previous 5 units reading in September 2021, it becomes 149 units.
Now, for OCT, NOV, DEC and JAN meter reading was average 68 units and bills are paid so total 68+ 68 + 68 + 68 + 5 = 277 units bill is already paid and meter reading taken in FEB 2022 was itself 154 units. And the bill generated for FEB 2022 is now 1170/- for 149 units in total and previous average reading is not reduced from the bill.
This is complete fraud from MSEB and this has been happening every month. How can we pay such an incorrect bill?
Kindly please help me generate a proper bill for Feb 2022 month.

My address is in Pune Camp, Center Street. It so happened that today i.e. 7th Mar 2022 MSEB employee from JJ Garden section without informing disconnected the connection of entire building.
Repeated request to section engineer felt on deaf ears. Infact section engineer is not having knowledge of even checking the status of pending or paid bill and falsely insisted that the bill was unpaid even after sending over the proofs of paid bill. At one point she even threatened me further action as regards the connection.
Employees in the office refused to even check the paid bills and entertain any complaint as regards the disconnection.
We are forced to stay in the dark because of error on the part of MSEB people and their high handedness towards the consumers.
For past some months there is continuous threat from MSEB as regards disconnection of meter on very next day of the due date even when excess amount is charged for delay in payment.
These threats are to consumers who more or less pay bill mostly on time or a day here or there whereas the consumers who really default are not targeted by MSEB. there are 4 to 5 employees who do the rounds threatening the consumers as regards the bill payment and their language is as though they are dealing with terrorist.
Really ashamed to see pathetic service and high handedness by the MSEB.
Would request the board to take appropriate action against the section engineer lest I would be forced to take the matter judicially.

Consumer Nos. in the Bldg are as follows
[protected]
[protected]
[protected]

A harassed Consumer

T2203072013010740530909
This is the transaction id for the payment
ICIa217872b60e245c6ab9ff730f5acd6ec
This is the collect id for the payment
The payment has deducted but not reflected in mahavitran app
Date 07/03/2022
Time 08:30 pm

Respected authority,
I paid my electricity bill for Feb 2022 via Phone PE through QR code of rupees 2260 on yesterday. Amount deducted from my bank account and still the status is not updated yet. Kindly help me .

Dear Mahadiscom Team,

Its very hectic experience im facing during this pandemic,

I want you to notice my problem with sincere manner,

I have applied application of name change in electricity bill for two time, my second application id is 31173714 and my consumer number is[protected],
this application was applied on 18.4.2021 and still my status is showing application received, due...

Respected authority,
I paid my electricity bill for Feb 2022 through ICICI Bank of rupees 330 vide transaction number[protected]. But not received by Mahavitaran MSEB. Transition was made on Authorize app by Mahavitran. Bank told me that TPSL Government is gateway of Mahavitran.
Amount deducted from my bank account.
Please give me a justice. Enquire details about this transition.

Respected sir,
I am very hearted by your wireman, his name is Pathan as he said. He threatened my son. He misbehaved and abused to my son in my absence. He spoked very rudely and abused when my son asked about his uniform and ID. He cut my electricity power due to amount due rs.830/- it was ok to cut electricity power but how any one can abused. He was like recovery agent.
It's my humbly request to you please see into this matter and take appropriate action regarding his misbehavior.
Thank you.
Consumer number:[protected]
Mobile number:- [protected].
Your faithfully
Makoilal Vishwakarma.
Ahmednagar, Maharashtra.

Please note that we have vacated the flat on 17th December, 2021 and the meter is not in use since then.

I visited the concerned area field office ( Vasant Vihar, Thane west) on 18th December 2021 to submit application for vacant flat and meter not in use but the same was refused by your field staff and in turn advised to paste a tag of “ Flat vacated, Meter not in use”. Accordingly, the said tag was pasted on meter as per your field office ( Vasant Vihar, Thane west).

A complaint was lodged vide ID no:[protected] for issue of minimum charges bill as the meter is not in use through APP.

However, again a complaint is lodged vide ID no:[protected] on 26th January, 2022 through online app to issue revised bill with minimum charges as I got the average bill of Rs 3860 with “Faulty” status for the month of January 2022.

Also complained to their customer care on 28th January 2022 with 8 reminders.

Also complained to their Director of Vigilance on 31st January 2022 with 8 reminders.

No action from any one as on now.

Consumer no:[protected]

Yogesh Chandra

M;[protected]

We have regular power cuts on daily basis and its unscheduled. Today is 10th day when we have No power since 5am. When we report on the MSEB phone no.[protected] about power failure then the reason they tell are cable fault, wire got stick together, load on cable and any reason as per their choice. This is not taken seriously and no resolution to solve the issue permenantly. Please take some action to stop harrasing consumer.

I have taken 40HP load for my company but mseb not provided proper voltage and voltage fluctuations with not 24 hours current availability, and charged high bill,
Also I lost in business due to power issues.

Name : Narayan Vithu Kamble.
Consumer No.[protected]
Billing Unit : 4641 : Airoli sub division.

Previous reading Not shown and total reading billed.
As per January 2022 bill Current reading of that month was 73 which is ignored in the bill for February 2022.
150 units billed extra under unknown head "Samayojit Unit"

I request to revers the mistakes and provide the correct bill.

Consumer no.[protected]
billing unit : 4641 : Airoli Sub division

Wrong amount charged under head "OTHER CHARGES" Rs. 13, 024.00.
Please reverse the amount I have already paid to avoid disconnection Or let me know the reason for this charges.

Cons No[protected]
I have been trying to pay my MSEDCL bill but am not able to. An additional charge for a meter was levied which I have paid but still not able to pay energy bill. Please help.