| Address: 102, JEWEL RESIDENCY, PHASE 1, BLOCK 1, A WING |
Dear Sir/Madam,
This is Prabhakar Mathew, consumer of MSEDC, Consumer No.:[protected], Location: Nere, Panvel.
I am writing to express my deep concern and frustration regarding the uncooperative behavior of certain officials at government-authorized offices, specifically the MSEDC office at Panvel Bhingari Branch.
As a middle-class citizen, I am experiencing severe inconvenience and financial distress due to an unexpected and abnormally high electricity bill issued for the billing period from 7th May to 8th June 2025. I have received a bill amounting to ₹21, 306, which is extremely shocking and far beyond any reasonable or justifiable amount.
Over the past two years, I have consistently paid monthly electricity bills ranging between ₹1, 750 and ₹2, 300 without any defaults or delays. Therefore, receiving such a massive bill without any prior notice or logical explanation is deeply troubling and suspicious.
Upon raising this issue with the concerned staff at the MSEDC office, I was told that previous bills were incorrectly calculated and that my usage has now been revised to 600 units for the previous month and another 600 units for the current month. This explanation is absolutely baseless and unacceptable. My actual consumption has never exceeded 150 units per month. For a family of four residing in a standard residential flat, consumption of 1, 200 units in a month is highly improbable.
I also raised an online complaint regarding the inflated bill, but to my utter dismay, I promptly received a message stating:
"Your service request ID[protected] for High Bill has been closed successfully. Your bill is not subjected to any revision and it is requested to pay the Energy Bill immediately."
How can the complaint be resolved so hastily without even visiting, inspecting, or verifying the meter, the power supply, or our home? This clearly shows how poor and insensitive the service response has become.
Additionally, I want to highlight an instance of personal harassment during my visits to the MSEDC center at Panvel Bhingari. On two separate occasions, I visited the office. The lady in charge at the billing desk was unhelpful and redirected me to another department to meet Mr. Kokitkar whom I believe is a senior engineer. He was not available at the time, so I had to speak to him over the phone, and he advised me to contact his technician, Mr. Sumit.
Mr. Sumit assured me he would visit the premises, but he failed to do so that day. He later promised to come the next morning at 9:00 am, yet he did not show up until 11:30 am. He again promised to revisit, but since then, no follow-up has occurred. We are still waiting for any form of feedback or assistance, but it seems none of the officials are concerned about resolving customers' genuine problems.
Sir, I now ask you – where should we go, and whom should we approach to get justice and relief from such distress?
This situation clearly indicates a serious fault, either in the billing system or the electricity meter itself. I request your urgent intervention to thoroughly investigate and rectify this inflated bill.
Such administrative lapses cause immense hardship to honest consumers and erode public trust in government institutions. I sincerely urge your department to treat this matter with utmost priority and take immediate corrective action.
Thank you for your attention and support. I look forward to a prompt and fair resolution.
Regards,
Prabhakar Mathew
Contact No.: +91 [protected]
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