Mahadiscom / Mseb / Msedcl — high bill consumer no[protected]/billing unit 4140 khopoli

Benne

from Mumbai, Maharashtra

Address:

4140 Khopoli, Raigad, Maharashtra, 421203

This is regarding my house at thakarwadi village, donvat which was built in 2005. I never had any problem with mseb bills except on one occasion.
In april 2019, the mseb wireman from our area informed that our meter is burnt n have to be replaced with a new one. We paid him n he bought the meter n installed it. After that we have been getting high bills. We visited the main office at khopoli and informed them. They told us to pay n they will look into it. Nothing happened. Every month we would visit n inform them as our premises would be closed n mains shut off.
We built the house with loans as i was working n my husband lost his job in 1997. We thought it will help in old age if we sell. We both r senior citizens n have severe medical problem so cannot visit our house for 3/4 months.
Our house is closed n in november 2019, i got a bill of 1470/-. We visited the main office at khopoli and explained to them. They asked for report from sub office at vavoshi mr kokitkar. We visited n he mentioned "pl issue bill as per reading. Also deduct faulty billed units". When we went back to the main office, the officer in charge mr amit maheshgauri said we have to pay the bill as per reading. We pleaded that a technician be sent to check why the meter is running even when the main is shut off. He said it is our problem.
No local electrician touches mseb meters and their wireman ashok waghmare is not willing to go n check the meter even after our continuous calls every day from our home at thane.
We are in a problem n cannot solve it. After we returned to thane, we found out the reading in our meter after 5 days n it was 11 units more than the units we checked when we closed the main.
It is difficult for us to pay for power we r not using n we r unable to get it checked as the mseb wireman r not cooperating.
Pl help us solve this problem n give us a favourable solution for payment of this high bills.

Thanking you,

Benedicta d'souza

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Mahadiscom / MSEB / MSEDCL customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by Benne After I returned to Thane on 2nd I found out that the meter is still running so I have sent an email to sdo4140 attn Mr Maheshgauri requesting to depute some technician to check the meter. I have not rec'd any reply. He said to me when I visited that I have a second home so pay. It was very insulting. Will anyone pay for what they did not use. PL take up the matter with the officials at Khopoli n Vavoshi as they don't cooperate with us. Thank you.

Dec 16, 2019

Updated by Benne Today I have rec'd a bill of Rs 2250/-. Whereas every month I receive a bill of not more than Rs 100/- to 120/-. PL take urgent actions as we cannot go there due to doctors visit for my husband.
Kind regards,

Mrs B. Dsouza