Mahadiscom / Mseb / Msedcl — payment made via google pay failed and not refunded

Address:Mumbai City, Maharashtra, 410206
Website:Google Pay/TEZ

I made a payment for my msedc bill on 1st september 2018 for ₹1010 via google pay app.
The amount was deducted from my bank account but the bill payment was failed. As i checked with google pay customer service associates they told me the status of my transaction is resolved and msedc refunded the amount. But when i checked my account no refund was made by msedc or google pay.
Bill number: [protected]

It has been 17 days but no refund has been initiated to my account.

Request you to please look over into this issue and refund asap.
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Mahadiscom / MSEB / MSEDCL customer support has been notified about the posted complaint.
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Our society DB destroyed by heavy trailer while traffic in our area. Raviraj residency, near vedbhavan, kothrud, pune. Whole building light has gone. Please do the needful as early as possible. Thank you. My contact number. [protected]
Consumer no:[protected]
Electricity bill for the month of August 2018 was paid on 1st sep using Google Pay. It still shows as unpaid.

Seperate complaints already registered with MSEDC.

My customer Id is[protected]. I want to complain about excess billing.
I have complained many times but there is no change. Our usage is not much.

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    +91 22 2261 9300
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    Hongkong Bank Building, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
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