Mahanagar Gas Complaints & Reviews

C A no[protected]
B P no [protected]
METER no [protected]
NAME RIPAL GOVARDHAN PARMAR
Address. 201 E SANDHYA SUCHIDHAM, FILMCITY ROAD, MALAD EAST MUMBAI 400097
BIll of Rs 3500/ consumption of 102 scm is billed.
bill date 20/11/2020
Please correct the bill and advice immediately.
mobile [protected]
Email [protected]@yahoo.com

Due to Covid-19 i was in my native place and when i saw the cheque date was already overdue.

cheque no : 250651

My address is :
Jagannath s padhy
plot no c/4 g-1
mohan puram
kansai sec
ambernath, maharashtra 421501.

Kindly requesting you to re-issue the dividend cheque.

Over bill issued for the month of October 2020.kindly check the bill copies for further information & do the needful.

Moloy Bhoumik
6:34 PM (5 minutes ago)
to vigilance

Dear Sir/Ma'am,

It's been over 6 weeks now when I had requested for the name change application online by providing all relevant documents required to process.
I'm compelled to write to you because I'm not getting neither any satisfactory response other than system generated email nor any resolution from
your Customer Support Service team.

I'm hoping to get a resolution from your end at the earliest by taking necessary action on the lapses against the concerned department.

Note: For your reference I'm attaching the chain of emails exchanged in the recent past.

[protected]@mahanagargas.com
Oct 21, 2020, 5:55 PM

to me

Dear Mr. BHOLANATH

Use this OTP 925912 to verify your details for Name Transfer.

This OTP is valid till 60 minute .

Regards,
Web Administator,
Mahanagar Gas Ltd.

[protected]@mahanagargas.com
Attachments
Oct 21, 2020, 5:56 PM

to me

Dear Mr. BHOLANATH

We have received your application for Name transfer request for PNG Connection. Your application is attached herewith for your reference.

Business Partner Number (BP): [protected]

After successful verification of your application, you will receive a payment link to pay the Transfer Charge* of Rs. 413 (Transfer Charge: Rs 350 + 18% GST) on your registered email & mobile number.
You can track your application using the application No. TF[protected] from the below link.

Click Here

For any other assistance, you may please dial our helpline numbers 1917 / 26594500 / 61564500 or you may also write at [protected]@mahanagargas.com.

Thanking You,

With Regards,
Mahanagar Gas Ltd.

*Note: Transfer Charge is not applicable in case of demise of registered Customer
Attachments area

Moloy Bhoumik
Attachments
Nov 30, 2020, 4:34 PM (6 days ago)

to Mahanagar, mglinfo

Subject :

This email is in reference to the details mentioned in the subject line. Additionally, I've attached the supporting documents to enable the process of name transfer at the earliest.

Dear Sir/Ma'am,

It's been over 5 weeks since initiating the request for name transfer(21st October 2020) & haven't got any updates or seen any progress.
I want to understand the reason for the unnecessary delay on your end after submitting the supporting documents required to complete the
process of name transfer.

Kindly let me know if there is any discrepancy delaying the process for name transfer which can be rectified immediately at my end.

Note: The details mentioned below is the email I received on the request initiated.

[protected]@mahanagargas.com
Attachments
Oct 21, 2020, 5:56 PM

to me

Dear Mr. BHOLANATH

We have received your application for a Name transfer request for PNG Connection. Your application is attached herewith for your reference.

Business Partner Number (BP): [protected]

After successful verification of your application, you will receive a payment link to pay the Transfer Charge* of Rs. 413 (Transfer Charge: Rs 350 + 18% GST) on your registered email & mobile number.
You can track your application using the application No. TF[protected] from the below link.

Click Here

For any other assistance, you may please dial our helpline numbers 1917 / 26594500 / 61564500 or you may also write at [protected]@mahanagargas.com.

Thanking You,

With Regards,
Mahanagar Gas Ltd.

*Note: Transfer Charge is not applicable in case of demise of registered Customer

Bill received is double the amount of regular bill also consumption showing more than double for the month ? Dont understand how

pl clarify on priority

CA[protected] bill for Nov 20 - BP no-[protected]

Bill received is double the amount of regular bill also consumption showing more than double for the month ? Dont understand how

pl clarify on priority

MGL CA No[protected]. -- the bill for November, 2020 dated 27.11.2020 is received and the same is for Rs.1, 995/- an all time high monthly bill in the last 15 years. The normal billing is around Rs.600. The previous reading taken on 27.9.20 and the two months actual reading is taken on 27.11.20 and the consumption is 68 SCM.

I request MGL to immediately look into my consumption pattern in the last so many years and have the meter and pipes checked and rectify the bill.

My name is K V Rao and I can be contacted on [protected]

This is to bring to your attention to the matter that my gas bill was issued for Rs3, 540.- for the month of Oct and Nov. 2019.
My normal usage of gas is not over the by monthly rate of Rs.1000.-

You are requested to recheck the meter reading and advise why the usage is charged in excess of 3 months usage level.

Please rectify any mistake happened and credit the excess charge to my account with you.

CA :[protected]

Gas is switched off suddenly, Kindly visit and resolve the issue immediately

The average bill for the past several months has been around Rs 400 for two months.
The recent Bill just delivered demands Rs 851

This is double the amount for a two months bill. There are just 2 senior citizens in the house with occasional guests visiting.

Is the meter running fast?

Please get the installation checked and rectify the error if any.

Customer details: Abdul Sattar F-46 ManikMoti, Sarla CHS, Panch Marg, Off Yari Road, Versova, Mumbai: 400061

CA :[protected]

Same usage of gas as for last so many months and years but gas bill is just more than double this time. It is Rs. 3848 which is extremely high for a family of 4 cooking only food as we have aquaguard for drinking water and electric heater for hot water. This is unacceptable and please explain these exorbitantly high charges.

Dear Team,

Would like to understand, how can the bill generated are costing high in terms of amounts.

1) Unit - 21 Month - Aug, Amount 622/-
2) Unit - 21 Month - Jun, Amount 622/-
3) Unit - 21 Month - Apr, Amount 643/-

The above are example of months, the current month of Bill for Oct 2020 has amount of Rs 2050 and unpaid dues of previous bill Rs 1255/-. Total amount is Rs 3583/-...

I fail to understand the calculation, and the increase of amounts.

Request your support.

MGL consumer - CA No.[protected].

Warm Regards
Sunil Rao

Till now my bill amount is not exceeded more than Rs.200, but now all sudden i am receiving bill with excessive meter reading and unacceptable bill amount of rs.700. Even though our consumption patten hasn't changed.

Pl look into this on top most priority.

regards
Karunakar Puthran

Since January 2020 i am getting high amount bill of mahanagar gas
It is impossible
We asked them to check meter
The person visited but says meter is okay ...
Our complaint still not Solved
Our previous bill were upto 800 -900 rs
But now it is upto 2000 or more

I have received a very high bill for the month of November 2020 amounting to Rs. 3828/-. I would like you to clarify if it is a mistake on your part or something else. I have been using the pipe gas the same way as the previous months then how did we get such a raised amount in bill. Please rectify this issue ASAP. My earlier bills were within the range of Rs. 1500/- approx.

We have received Exhorbitant bill for the current month, November 2020, after the concerned offical person's visit to collect the readings, till the last month, we have paid the amount as raised by Mahanagar Gas Messages on our nos. inspite of the same we have got highest bills for the current month. How can the reading be so high, if the official has visited home after 6-7 monthhs. Requesting you to kindly redirect for the same as early as possible. Its really challenging when we are in midst of many finanacial challenges for digesting such exhorbitant bills.

I have not been staying in my mumbai flat. And there is a bill of more than 1000rs generated

We have always get a bill around INR. 600/- but this time for Oct'20 it has gone to INR. 1, 740/-. We know that it wasn't used extensively then why such big amount for current month bill payment ?
My CA number is[protected]
BP : [protected]

I have also sent a mail to them regarding the same. Please note in current slowdown, job loss and COVID pandemic each penny counts a lot for all retail customers.

Regards,

Sub: Request for Bill Rectification:
(Received a very High & Inflated Bill for Oct 2020)

BP No.: [protected]
CA No.: [protected]

Attached below the summary, please observe the number o[censored]nits consumed per bill cycle for last 12 months. It comes approximately 28 or 29 units per bill cycle. However, in the bill of October 2020, I have been charged for 78 units, bill amounting to Rs. 2415, which may be due to error in billing or some other cause. Kindly rectify the error, if any and resend the bill after rectification and oblige.

I have been continuously calling the customer call center & sending mails for the refund of security deposit & excess bill amt paid for gas pipeline for the last 8 months but the same is not being done. Every time I call the call center I get a reply saying we will call you back back or send mail but I have never received any calls or emails regarding the same.

It's been more than 9 months since we have disconnected the gas pipeline but the refund has not been received. I agree that the offices were closed for some months due to covid, but now most of the offices have opened but still even after constant follow-ups I have not received my refund.

Please guide what needs to be done to get my own money back.

Pending Since Feb 2020
BP number - [protected]

I inspected the meter with all my gas appliances turned off and noted that it continued to register [...] units of gas consumption.

It is clear that either the meter is faulty or that there is some other problem.

Either way, the bill is not a true reflection of gas used. I now wish to request you to carry out a test on the meter at my home.

I look forward to hearing from you with a suitable date for the test to be carried out.