Mahanagar Gas Complaints & Reviews

In my flat just outside my meter, the mgl pipe line has been rusted badly. there is chances of leakage and ultimately no supply of gas to my flat.
This leakage can be dangerous to the residents of the building "happiness" citi of joy, acc road, mulund w mumbai: 400080.
Request the authorities to replace the pipe asap

The business partner (Bp) number is [protected]
Complain number is 2831478
Hello madam/sir,
The application for new connection was done with full payment on june 27th 2016. Following which was given the bp number & complain number. After calling your department they asked for n. O. C from the land lord, which was duly sent on july 11 2016. Following another inquiry call after waiting for 12 odd days your customer care executive (Via call con) said the mail from my land lord was not received. Following which on july 22nd 2016 another mail was forwarded by my land lord. Today on 25 th july 2016 in order to check if your dept. Got the mail & the status of my connection. They informed me due to some error they just retrieved my mail & i shall get the connection by end of october 2016. I just wanted to bring to your kind notice that my building already has a working pipeline only my flat needs the meter & internal pipeline. It's just a matter of a days time. I have already waited for over a month. Madam/sir i have elderly parents staying with me. I need the connection because outside food is causing health issues to them. Kindly look into the matter as early as possible. Hope to hear from you soon.
Best regards
Biswojyoti banerjee
1002 white field appartment
Cosmos park, vijay garden road
Thane west pin 400615

Support


May 10

Dear sir / madam,


This is an acknowledgement for the concern raised by your good self regarding installation of piped natural gas connection at your residence.


As per latest feedback available, png installation shall be carried out at your premises by 22.07.2016.

Your unique docket / complaint number is 2732726 & your business partner (Bp) number for png connection is [protected].

Assuring you of our best services at all times.


Regards

Customer care


Cid:image001. [protected]@01d0b987. E8c236b0

Cin no. U40200mh1995plc088133|web. www.mahanagargas.com

However the installation is still pending and no response has been received despite multiple reminders

I have been provided pipe line gas under registration number 285952 dated 27.02.2007 and my name is p. A. Satheesh warriyar, residing at a8/21, parul vijay co-operative housing society ltd., marol-maroshi road, andheri (East), mumbai-400 059. My e-mail i. D. Is [protected]@gmail.com
However i have forgotten the pipe line consumer number can you kindly find from your record the bp/consumer number of pipe line gas. My elder brother...

Pipeline gas connection from mgl was applied in march 2015. this was approved and inspection done.
Bp# [protected] - was issued in april 2015 with a promise that connection will be provided in june 2015, however till date it is not connected.. more than a year has passed by..!!!
Numerous followups done and complaints registered via # 2315291, 2360495.

All documentation was completed however no status on connection.

This needs to be expedited or money refunded with interest and apology letter

My connection BP No-[protected], is connection done but services nor allowed & 8 manths after pay all charges but not services available (ser i many time call but not prefect ans )

kindly ser plz services available
thank
plz reply

We the members of olympic towers co op hsg society limited had applied for png connection in the month of march 2016, pipelines were laid and and the cheques given by all society member were encashed by 31 march 2016.

Post this there has been no progress in giving gas connection to the society members nor are we intimated when the same will be done. We have been continuously following up with your offices (Ashish madankar) and have been assured that the same will be done in the month of april and then latter informed that the same will be done in may 2016. We are already at the end of june 2016 and there is no sign of any progress in this matter. Can you please let us know by when the png connection will be provided to all o[censored]s.

Address of the society: olympic towers co-op hsg scty ltd, yamuna nagar, off link road, oshiwara, andheri west, mumbai 4000053

Looking forward to hearing from you.

Best regards


Managing committee
Olympic towers co-op hsg scty limited
Yamuna nagar, off link road, oshiwara,
Andheri west, mumbai 4000053

My building is newly developed where earlier gandhi bhavan building was situated in Maxim, Taikalwadi.Gandhibhavan had gas connection which was temporary surender due to new building construction activity. All tenants staying in new building. last year March onward my builder is chasing mahanager gas, people visit from mahanager office but connection is not activated. We tenants do not know what to do.
Request you to look in to it & tell us what we need to do.
Giving my contact no. & Name below.

Stainless [protected]

Work order no: wg/o/27248/2016
Mgl-request no.2643793
Bp no. [protected]
I had submitted the request for png connection in an already gasified building on 17th feb 2016, and it was mentioned on the site that i will get the connection by 10th may 2016. After several follow ups, i got the confirmation on mail that the connection will done before 20th june 2016. Every time i call the customer care center or email the support email id, the only response i get is that the request has been forwarded to the concerned department. And i am still waiting for the png connection. I don't think the know that i have to get gas cylinder from the market to cater to my needs.

My bp no [protected]. Online booked on 26th december 20145. As informed connection was sanctioned in the month of march 2015. My complaint no is 2601283 and we have being received the letter ref no mgl/mkt/dl/14-15/3792 dated 31st march 2016 mentioning the new connection will done by 01st may 2016

Even after following up with the company customer care (???), not received a simple reply nor any call for anyone on the same. There are no senior official’s numbers given so that we can contact and escalate the same. Highly irritated from the kind of services we are getting after paying all the necessary charges.

Please ensure that your representative contacts us at the earliest, else we will have to escalate the same on twitter and other social media stating the kind of response given by you.

Please contact mr dhirendra m meena on the following address

C-2 703 panchganga co-operative society, lokupvan phase i, pokhran road no 2, thane west 400610

Dear sir,
My ca no. Is[protected] bill group mw071302 bill no.[protected] in the name of nikita chinten shah. Sir my husband got transfer to delhi and i am staying with my parents hense my above mentioned flat is close from march 2016 i got bill for the month of march and i have pais rs 380/-kindly charge minimum charges from next bill as i am not using the said flat.

Hi
My name Shailesh Paradkar, My Consumer No. is [protected]. I have booked my new connection in the Month of June 2015 and paid your all charges but due to shortage of meter you are not made any connection to my house till date.

You are once again requested to make connection as early as possible.

thanks
shailesh paradkar
[protected]
D/14, Kamala Ashish Bldg., No. 3 CHS Ltd.,
Mahavir Nagar, Dahanukar Wadi
kandiwali (West), Mumbai

I have booked mgl on 18.09.2015 and have paid the charges & the amount is credited to mgl on 27.09.2015.
Since then till date i have not got the connection.
My bp no : [protected]. Every time i visit the row house no2 at 90 feet poisor kandivali east office the ready made answer of the attendant is back log due to meter defect.
I still don't understand why mgl is taking new application and using the customers money & not giving connection.
My building has the main pipeline connection, they have to install the meter and inside pipeline connection.
Please help me to get the connection at the earliest.

S. K. Chatterjee.
Gokul tower.
Thakur complex

Only meter connection is pending in my housel. So, i have submitted the form with deposit amount in june, 2015. Mahanagar gas had given me the date in the month of sept, 2015 but they failed to the committed date. Then they had given november, 2015 date that also they had failed. Then they had given the feb, 2016 date. This time also same situation.. Then they had given the april' 2016 date but still they had not fulfill the reuest.
I had been following up with them every month but no one giving proper response nor giving any single call from them.

Please help me to resolve my issue.

Hello,
Inspite of repeated complaints to mgl for repairing the outdoor piping in our society (Kukreja complex bldg 2, bhandup west) which is in a bad shape and needs clipping once, again since some of the lines are hanging across the walls and might be risky, we haven't received any feedback from mgl for more than a month.
Request mgl officials to look into this complaint and act on this at the earliest. Such issues i[censored]nattended can lead to big accidents.

With regards,
Office bearers, kukreja complex bldg no.2

Hello
My Name is Dr Anjali Salunke
BP Number is [protected]
I have applied for permanent disconnection of PNG connection as i have shifted my kitchen to my other adjoining flat, which already have a Mahanagar PNG connection in my Husband Name .
I have to disconnect my connection and even after sending mails and doing reminder calls, no one has come to disconnect the connection .The connection is open and there is a fear of gas leakage and fire as renovation work is going on.
Kindly do the needful at the earliest.

Hi,
We requested for new connection in year 2015. We have made the needed payment and also are in touch with MGL request and begging for connection since year May 2015.

Request made on 14-May-2015, B.P no [protected].
Post which numerous complaints and phone calls made w.r.t unique docket / complaint number is 2301990
Emails also sent to MGL on
Thursday, November 12, 2015 12:26 PM
Wednesday, February 03, 2016 12:53 PM
Wed, Mar 23, 2016 at 5:50 PM

Excuse by MGL executive are like they do not have rope or ladder or drilling machine or labour or time.

On Feb month MGL commited that they would make the connection in March 2016. But now with March ending and no sight when they are going to give connections.

Please help to get the connection as even after paying money, doing active followup..user is not getting the service they deserve.

Thanks
Rupesh.

Paid connection charges on 19nov2015 wherein they failed to give the connection even after 118 days of payment
If they cannot give connection on time why they are charging money in well advance
When i spoke to customer care they keep on saying will arrange a callback from concerned department where i did not received a single call from them

i have Paid Amount Rs 6328.12 for New connection for BP no : [protected] on 30th Sep 2015 by online Payment Through my SBI Credit Card no Ending with xxxx xxxx xxxx 4264 and the payment was success-ed bur i couldn't take printout of that receipt . So after i visited to MGL Mira road office and explained the same and they confirmed my payment as they received on 6th Oct 2015, and they provided my BP no : [protected] and i was told i will get connection with in 90 days.

after that so-many times i called t o the customer care no and visited to MGL Mira road for my connection and i was told to wait till 16th Jan 2016 . But After 16th Jan 2016 there was no response from MGL. After that i called to customer care center and i was told that the request-has taken to do action earlier. since i again went to MGL Mira Road on 30th Jan 2016 and spoken to the manager who interact with customer told me that there is meter shortage issue u have to wait till end of Feb 2016. So Till 30th Jan 2016 either customer care centre executives nor MGL Mira road office manager told me that my payment was not done.

But i received one call on 10th Feb 2016 from MGL customer care center after 100 days of my payment done / My 10 Call followups and 3 office visit follow up, The executive told me that we ae not received your payment so your connection cant be placed. I shocked and asked i paid 100 days back and after that i followup ed may times and i even confirmed my payment from MGL office now how come my payment not done.

So next day I went to the Mira road MGL office and asked for the same, he checked the system and said yes your payment not done. I replied him that u accepted that my payment was done when i was asked in the first week of Oct 2015 and now saying my payment was not done how could be. He simply replied that that day the system showed your payment was done and now displaying your payment not done i cant do anything.

so for these type of negligence to whom i can register this complaint please let me know.

Meanwhile i checked with My SBI credit center and my transaction was confirmed and hte Transaction id also they given the details are given below

so many customers got new connection whoever register for after my registration .

i need explanation for the same


My Payment paid on through SBI Card online on 30th Sep 2015 ( Transaction ID T94112 ) the against MGL B P No: [protected] for New connection and it was confirmed at MGL Mira road office as the payment was received by MGL on 6th Oct 2015.


PRABHAKARAN NATARAJAN THEVAR

B/24, Agranada Srishti CHS ltd, Srishti Complex Sector 01, Near Royal College,

Mira Road E - 401107, Thane Dist

BP NO: [protected]

Payment Transaction Date : 30th Sep 2015, Received by MGL 6th Oct 2015

Transaction ID T94112


Regards

Prabhakaran
[protected]

I have applied gas meter connection with above application number (on line) on .13.09.2015.
More than 5 month passed but still you have not installed meter in our home at below mentioned address.

Address.
703, May flower-2,
Cosmos Park CHSL,
Nr. Vijay Garden, Ghodbundar Road,
Thane West. MH-400607.