Mahanagar Gas Complaints & Reviews

Dear Sir/Madam This has reference to the gas bill of consumer no.[protected], please be informed that, we are not receiving the Managar Gas bill regularly. We are irregularly receiving the bills with huge arrears and notice of disconnection. Without our fault, we will be penalized for no reason. We humbly request you to send the bill on time, so that the payment can be made without any delay. Please be informed that bill no.[protected] dated 11 November 2015 has been paid on line on 08.12.2015 Your early action in this matter will be highly appreciated. Thanking you, Yours faithfully For Leela Lace Holdings Pvt Ltd Authorized Signatory

Pipeline already there in my house only the Meter need to be connect. So, I have logged the complaint to Mahanagar GAS regarding Meter Connection. They have giving excuses every time. I am suffering this issue from June 2015. But no one responding to me.

I have applied for the new gas line connection in and have paid Rs.6250/- via net payment, in the name of Mr. Dinesh Jagdish Ramteke, Hiral Green, Near Rose Garden, sidhivinayak nagar, mira road ( East), Mumbai (M) 401107 I have made many calls to customer care various times. But till date my connection is pending. It is more than8 months passed, the connection is not being given to me. I am given only assurance that the line will be connected...

Since 4 months I did not received Bill. I tried contacting then through email about my bill but they don't even bother to reply. Later I got busy with my work so I forgot tht i have not received Bill on time. I got Bill now after 5 months and they charged me late payment charges of Rupees 106/- and now they r not helping me. CONSUMER no:[protected] BP no: [protected] These guys r cheating the customers and when I called them now and sent them email they said they will get back to us but now it's due date and they did not reply me and forcibly now I have to pay the charges or else next time again they will charge me interest. This is not fair and I need justice. Thanks mobile nmbr registered is [protected] Email address: [protected]@yahoo.com

Hi,
I Gaurav Gupta (MGL BP no. [protected]) had applied for a domestic gas connection on 24th May 2015, though promised that the connection will take a maximum of 90 days for installation( as suggested by their website and call representatives)I till date have received no calls or information as to why the connection has not been done till date. It has been over 6 months now.

I had called several times to the customer service number - but the call becomes a waste of time as they only give a variety of reference numbers and moreover mis-leading information that that the connection will come in the next 10 days.

Today( 06.11.15) when I called the customer care number, the rep informed me that the connection will be done in the month of January next year as the meters had shot circuited. If this was true then how did the earlier rep gave me wrong, misleading and non factual information even being a govt. body?? This is Fraud. If the govt. Body lies then whom should we go to now?

Why is that MGl has been lying about its services to a common man who has paid the money for application and been taken for granted.

I Dont know what to do now but i am seriously considering to file an RTI and later take the Media help.

This is utter non sense and a gross gesture of a common customer taken for granted.

Gaurav
[protected]
Malad west

I had registered a request for new png connection on 31st Aug 2015 for already gasified bldg.Had paid the installation amount of Rs 6250/- also on the same date.However despite several calls n emails the customer care refuses to let us know the expected date of connection ...its been 3 months already.also they do not reply on emails...have been told that there is a delay in connection due to some other pending work of theirs ...

Pl note work for Mahanagar Gas pipeline had commenced a month back in our building at Shanti Heights, Plot no.2, 3, 9B, 10 in both wings ( A & B ) . Pipelines have been installed in some flats and meters are also fixed. But in my flat at A wing 502, internal pipelines connection and meter fixing is not yet done. Request you to complete the pipeline fixing work asap. Pl call me on my mobile number [protected] to fix timing as me & my wife both are working and will not be available on week days . Saturday can be done.

It is a harrowing experience with Mahanagar Gas contact centre. Inspite of logging a call 7 days before no one has come to refit the gas pipe. First call logged on 30th Sep and received a ticket number. When I chased on 2nd October I was told request is being forwarded. When I called on 3rd I was told call is logged only on 2nd October which is incorrect and they do not have reference of the ticket first raised. Each time I am just told 7 days time. On 5th October 15 when I call back I am told they have no trace of the original ticket and first ticket is logged on 2nd so the end date is 9th October. Extremely callous contact centre with no process / procedure or escalation matrix in place. We are just left at their mercy. I am not sure if they are going to again state teh same thing that complaint is logged on 5th and quote another 7 days. It was a big mistake to have mahanagar gas connection

Mahanagar gas, sent me an inflated bill for sept, with arrears and penalty for non-payment of July Bill(bi-monthly) Inspite of 5000 debited to my account for VDS ON 25 JULY 2015.chq no.20520. Several phone calls to various persons ( not toll free) were not fruitfull.They insisted on proof ( scanned copy) I am a Senior Citizen, and had to go to a cyber cafe to do the needful Am awaiting a response from them. Proof was sent 24th Sept. No acknowledgement till date. Is it safe to send detials of my bank account to staff of Mahanagar gas co.? When they are so inefficient with billing and advertise blatantly to opt for VDS and cannot cope? Besides the newspapers reports of various persons posing as staff, are a forces to be investigated

Dear sir, B.P. No. [protected] Bill no.[protected] date.24/08/15 C.A.[protected] The bill referred above for consumption of 68 scm is not agreed to us since it is four times then the regular consumption. Please check on this as I am very upset with such kind o[censored]nfair amount, kindly look into this and send me the fair amount of my bill. As per my previous consumption in April 2015 it was Rs. 591 and for June 2015 it was 18 scm which shows bill of Rs.471 then how suddenly it is possible a consumption of 68 scm in Aug 2015 which is Rs.1818 this is impossible please correct it We await for your earlier action. Thanking you. Regards, Ram Yadav [protected]

Mahanagar gas has an a very incorrect way of billing 1st they bill on estimated bills and inspite of sending them screen shots and sending photos of the gas meter they still bill on estimated basis. Today on the 04/09/15 they sent someone by the name sunil.P. To collect the bill amount rs 1286 which was not due untill the 14/09/15 and while i was away on my duty at work he went to my house and the man was very adamant he spoke in a very rude manner with my wife demanding money .This kind of treatment is highly unacceptable in the last 9 years i have never ever been late in paying my gas bills and today they send someone to my house for collecting amount rs 1286 how pathetic is this that too when the payment is not even due untill the 14/09/15 i am going to update all possible media and sources to let people know how bad is my experience with mahanagar gas .

Everytime we get bill of app rs 100 for our gas connection but this time we got bill of rs 595.00 which is not at all acceptable as we do not have large use of gas at our home. Request to look into this and help in getting the issue solved....

I am an existing customer of MGL and since years Most of the time (80%) I get my bill on assumption basis. My complaint no is 2412867 . I am always at home but I could hardly see their reader visited my premises and not even any yellow paper(which they say they use to put at door when someone is not at home) . previously also I complained in Dec 2014 but again same thing is happening. i spoke to their customer care executive he said to file complaint in consumer court because he is not able to answer and its their policy they bill every second bill on assumption basis. My CA no. is [protected] if you could take any action against it. It will be really helpful for me and other customers too. If you could arrange call back from them because customer care response is very poor.

Dear Team, We book new MGL connection on 21/5/15 with payment done by cheque it’s over then month now but still not getting any proper responses for connection to be done, As we are shifting our new home i required it on urgent basis, as our all renovation work has been affecting . So please look into it and do the needful asap. My detail as below Application No WG/O/22998/2015 BP No [protected]

17/7/15 From Zutshi, Jawahir Lal BP no. [protected] CA no.[protected] Bill no.[protected] Bill date 05/07/15 Dear sirs, The above bill received by me yesterday shows an outstanding amount of Rs. 556.03 containing delayed payment charges of Rs 109.03. i am unable to understand how delayed charges have been billed when all payments as per bills received by me have been paid much before the due dates. The last bill before the present bill( bill no.[protected] dated 05/03/15 for Rs. 428) was paid on17/3/15. In between no bill was received although the present bill shows arrears consumption charges of Rs. 397.34. No bill was received by me for these consumption charges. I would request you to look into the above and also inform me the basis for showing arrears without sending the bill and without my receiving the same. Thanking you, Jawahir Lal Zutshi P.S. Please also refund the charges( Rs.109.03) which have been included unnecessarily in the bill. Thanks

Refer above no gas was booked and deposit of rs6250 paid. By net banking
The bldg has piped gas and the mahanager gas tech have surveyed the flat and confirmed gas will be installed in two days however the same has not been done nearly three weeks have after the vist.
The name of bldg is VEDANTA off mg rd goregaon west mumbai 62

30th June i had visited MGL Thane office to apply for new PNG. The staff provided number of Mr. Ansari who visited my premise on 2nd July and collected chq and documents alongwith form. He said that receipt can be collected from MGL Thane office after 48 hours. 16th july 2015, i visited MGL Thane office..was told..Ansari no longer working with MGL. They are not able to trace my documents nor the chq. MGL is an ISO 9001 accredited firm. This accredition is provided to firm that follow, maintain n comply to a documentation process from enquiry to execution stage, ensuring end product as Quality Service to customers. Seems their certification is bogus and followed only in H.O. I HOPE PRAYERS WILL HELP... (VM)

We have applied for a new connection on 5th April 2015. The Business partner connection number is [protected]. I was given a date of 30th June 2015 till when the connection would be done. Today its been 3 days beyond that and I am still waiting. We have been closely following up with the Customer Care team (the dumbest team I have ever interacted with) and they have 10000 stupid questions to ask rather than give me a definite date. Why does it take so long for a connection in a society which already has MGL connections? And why are any complaints registered on the Customer Care never attended or even looked into? Please let me know when this will be processed.

Dear sir we are recd. The gas bill amt. Rs. 3002/- for the month -24th april -15 to 23-jun-15-excess from previous months bills, you are sending the tentative miter reading bills why, we request to sir pls. Sending the bill for actual reading meter bill. We request to you pls. Rectified our bill-ca[protected] bp. No. [protected]-hariharnath ramavtar jha

Ref: Bill no.[protected] dtd. 23/05/2015. CA No.[protected]. No use of gas since 01/03/2015. As flat is closed. No reading done. We shifted to another location. BILL RAISED WRONGLY WITHOUT READING. Arrange FRESH inspection & reading to correct the WRONG BILLING. Mob. no. [protected] AND [protected]