Mahanagar Gas Complaints & Reviews

References : CA no.[protected], BP [protected], Meter No.[protected].

I had applied for a Gas connection and paid the required amount but MGL persons refused to install a meter because there is no kitchen (Kitchen is converted in bedroom). There is no gas connection no Meter installed and still I am receiving bills for consumption of gas. On 30th April 2011 I have received a mail from Customercare of MGL saying that the bill was sent by mistake but till today I am getting bills for gas consumption. I have already lodged complains so many times. Atleast 3 times my flat has been checked by MGL person. Now what should I do?

Gajanan J. Shirodkar
[protected]

Dear sir,
I HAVE PIPED MAHANAGAR GAS CONNECTION.I, AM PAYING THE GAS CONSUMPTION BILLS REGULARLY . I,ARUN MARUTI AMRUTSAGAR C A NO.[protected]AND MY GAS METER NO IS 30001796.TODAY I OBSERVED THAT THERE IS VERY LOW PRESSURE IN GAS SUPPLY IT IS ABOUT TO STOP SUPPLY OF GAS IT IS NOT CLEAR THE REASON FOR SUPPLY OF MAHANAGAR GAS AT LOW PRESSURE.IT SHOULD BE RESORED AT THE SECIFIED PRESSURE.BY THE CONCERNED MGL AUTHORITY.
WITH WARM REGARDS,
ARUN AMRUTSAGAR.
EMP-61/101,EVERSHINE-SUN CHS.LTD;
EVERSHINE MILLENNIUM PARADISE,
THKUR VILLAGE,KANDIVALI-EAST.
MUMBAI-400101.MAHARASHTRA.INDIA.
MOBILENO.[protected].

SIR,

I HAVE TAKEN PIPI LINE GAS CONNECTION FROM MAHANAGAR GAS LIMITED ON 16/06/2006 i.e. ABOUT 54 MONTHS COMPLETED. THE AVERAGE CONSUMPTION OF GAS IS ABOUT 13 UNITS P.M.AS RESIDENCE CONNECTION. THE REPRESENTATIVE VISITED AT MY RESIDENCE ON 10/12/2011 ( SUNDAY) . HE NOTED ACTUAL METER READING 701 UNITS AND COLLECTED CHEQUE OF RS.1000/- AGAINST PROTEST. NOW I SURPRISED TO RECEIVE THE BILL OF RS.6043/- DATED 23/01/2012 . I MADE COMPLAINT OVER THE PHONE 26594500. I MADE SEVERAL COMPLAINTS EARLIER BY LETTERS AND TELEPHONICS BUT NO RESPONSE.I SENT EMAIL - [protected]@mahanagargas.com

PLEASE HELP ME.

KIRTI MATHURIA 0 [protected]

We members of parasmani society have paid Rs 6000 each to mahanager gas for PNG connection in the month ofSept. 2010 with assurance fromMGL that connection will be done in 3 months time
Till today 24 JAN 2012 we have not received any connection nor any reply fromMGL for reminders we r sending them time to time.
Many o[censored]s r sr. citizens.

please help us

As no bill was received for the last four months from Mahanagar Gas Limited, based on average past consumption I paid Rs,2000 by cheque mentioning my Name, CA No.on reverse of the cheque & submitted in the drop box. Subsequently , the company sent me a bill amounting to Rs.1875 which I paid via SBI net banking. I have not received the acknowledgement for the same. As on date on line bill is showing of outstanding of Rs.1875.
My CA No:[protected]
BP [protected]

HARCHEKAR PRADIP SHANKAR

name - kunal tayal
mobile no from which the complain started - [protected]
my Registration no - [protected]
date of registration - 2009
waiting for gas pipe connection - till date
i have been seeking for gas pipe line since i buyed this flat in this society(bhagwati apt, chincholi phatak, malad west) which has the Mahanagar gas pvt. ltd pipe line and has registered in 2009 for it. till date i have been just getting a new complain no every time for the same. its been high time that i should get connection. i have been facing regular day to day problem because of this. i[censored] want i can provide u with every complain no. i wasted lots of call, time and money for it. will be happy if this can help me out.

We have applied and completed all the formalities for Mahanagar Gas connection on 5th June 2011 and being told that the connection will be done within 90 days. Almost all the flats have connections in our building. I am doing continuous follow-ups since past 6 months for connection to happen. I have been given different dates and many false commitments but till now I am clueless about the connection and waiting for them to call for the installation. Wrote many times to [protected]@mahanagargas.com but they reply on their own wish with vague reply.

Request/Complaint number
798605
858291
916936
858302

BP No: [protected]

Thanks,
Sandesh Govalkar
[protected]

On 17.12.2010 we have paid Rs.100 yearly membership fee for gas stove service. Till date nobody visited us and on telephonic even after 3 weeks nobody has turned out and the person (lady) attended telephone is telling that they have sent the mechanic and will come tomorrow-today etc.etc.-Jaya Menon, Bldg. No.VI A-504, Shree Laxmi Park I, Lokmanya Nagar Pada No.2, Jekegram Post, Thane -400 606: Phone:[protected]/[protected]

I HAVE BOOKED A CONNECTION ON THE 8 TH OF SEPT 2011 AND I WAS TOLD THAT I WILL GET A CALL FRM MAHANGAR GAS BY THE END OF OCT 2011 BUT WHICH DID NOT HAPPEN , HENCE WHEN I CALLED UP ON THE 2ND OF NOV TO ENQUIRE I WAS TOLD CALL UP ON FRIDAY THAT IS ON THE 4 TH OF NOV WHEN I CALLED UP AGAIN I WAS TOLD THAT BY THE END OF NOV U WILL GET A CONNECTION AND CALL UP AT THAT TIME , NOW MY QUESTION IS DOES IT TAKE SO LONG TO ANSWER THE CUSTOMERS ISSUES WHEN THE PIPELINE IS ALREADY INSTALLED IN OUR BUILDING IN MIRA ROAD WHERE I STAY EVEN THEN I AM BEING TOLD THAT CALL UP NEXT TIME AND AGAIN WHN THE CONNECTION IS GIVEN IT WILL TAKE ANOTHER 3 MONTHS FOR THE GAS TO START WORKING AT OUR PLACE WHICH MEANS IN OOUR COUNTRY TO GET A LINE TAKES MORE THEN 6 MONTHS EVEN THOUGH WHEN THE LINE IS AVAILABLE , NOW WHY IS THIS HAPPENING AND IS THERE ANYONE WHO CAN HELP ME OUT OR WHERE SHOULD I LAUNCH A COMPLAINT AGAINST MAHANAGAR GAS FOR HARRASSING A CUSTOMER FOR NO REASON ,

Dear Sir / Madam,
Pl.find below complaint no & email sent to Mahanagar gas ltd.
One week has been over but still I doesn't received refund for my wrongly done payment for other gas meter.
Pl.look into in..

rgds

Yogesh
[protected]
Email : [protected]@rediffmail.com

CC Pl.see below attached communication with MGL customer care for getting refund...

Dear Sir / Madam,


This is an acknowledgement for the mail sent by you.



The context of the mail has been forwarded to the concerned dept for further resolution / action.



Will revert back to you once we receive feedback from the concerned department.



Your unique docket / complain number is 887160 & BP No is [protected].



Your unique docket / complain number is 887194 & BP No is [protected].



Regards,

Customer Care,

Mahanagar Gas Limited.

For further details logon to - www.mahanagargas.com




[protected][protected][protected][protected]

From: Yogeshm [mailto:[protected]@godrej.com]
Sent: Tuesday, November 01, 2011 3:35 PM
To: Support
Subject: Re: Getting refund against already payment done against CA No[protected]Meter No.[protected] BP No- from 04/09/2009 onwards



Dear Sir,

Today I have done the cheque payment of Rs 6126/- against BP No is [protected].

Now awaiting refund amount against BP No is [protected].



Pl.do the needful for same.



rgds



Yogesh

----- Original Message -----

From: Support

To: [protected]@godrej.com

Sent: Monday, October 24, 2011 11:09 AM

Subject: FW: Getting refund against already payment done against CA No[protected]Meter No.[protected] BP No- from 04/09/2009 onwards



Dear Sir / Madam,



This is an acknowledgement for the mail sent by you.



The context of the mail has been forwarded to the concerned dept for further resolution / action.



Will revert back to you once we receive feedback from the concerned department.



Your unique docket / complain number is 887160 & BP No is [protected].



Your unique docket / complain number is 887194 & BP No is [protected].



Regards,

Customer Care,

Mahanagar Gas Limited.

For further details logon to - www.mahanagargas.com




[protected][protected][protected][protected]

From: Yogeshm [mailto:[protected]@godrej.com]
Sent: Saturday, October 22, 2011 1:11 PM
To: [protected]@mahanagargas.com
Subject: Getting refund against already payment done against CA No[protected]Meter No.[protected] BP No- from 04/09/2009 onwards



Pl.see below bill complete payment details which I have done wrongly agaisnt other residing flat 78/3



(ie for CA No[protected] ,Meter No.[protected] , BP No- [protected] )



22nd Feb ,2010 --- Rs 436/-

28th April ,2010 ----Rs 2354/-

26th June,[protected] Rs 897/-

5th Sept,2010---- Rs 1167/-

28th Sept---- Rs 25/-

16th March,2011--- Rs 568/-

16th May,2011 ---- Rs 479/-

13th July,2011---- Rs 550/-

13th Sept,2011 ---- Rs 550/-



Request you to look in this & refund the above amount to my ICICI bank S/B A/c[protected].



Hope you understand and do the needful for same.



Dear Sir,



From last 04/09/2009 onwards MGL persons regularly drops gas hard copy bill against CA No[protected]Meter No.[protected] to my flat(78/6)



and based on that I regularly done online payment thru' MGL website for CA No[protected]Meter No.[protected]



Now yesterday first time I received MGL pending bill of Rs 6126 /- against CA No[protected]Meter No.[protected] from that it clears that since last



two years onwards I have done wrong payment against other residing flat due to the confusion between current flat nos.- 78/3 and 78/6 earleir Flat no- 5 & 6 and



flat no- 11 & 12 respec.



So now as per todays discussion with you ,I request you to refund me all amount from date 04/09/2009 to till date against already wrong payment done for other residing



flat No 78/3,Godrej Creek side colony,Vikhroli (E) having CA No[protected]Meter No.[protected] BP No- [protected] .



So pl. do the needful for same as based on this only I can take corrective for doing actula payment for CA No[protected]Meter No.[protected]



CC : Pl.see attached for your reference.



a) partial statement from icici & hdfc bank for same

b) MGL bills for two different CA no



rgds



Yogesh Mistari

[protected]

We at Flat No104,Radium Annexe CHS,Shreyas Colony, Off Aarey Road,Goregaon (East),Mumbai 400063.have applied for a new piped gas connection at Mahanager Gas Limited. and paid the relevant booking amount also(Rs.5500/-)We received a Unique Docket Number-[protected] Ref No: MGL/MKT/CRN/74313. Our application form number is 006277/1112.
Even after a number of times of follow up , we are not getting any response for the new connection. In a last mail dated 8th october 2011 from their side, they had promised to install the new connection by 18th Oct 2011 anyhow.But now 18th of Oct 2011 has also passed away and there is no response from them at all.
My old parents are staying on this address and they are suffering because of this non availability and delay.Now the latest docket number given by MGL is 870081 & BP No. is [protected].
How long I will keep getting such docket numbers only? And what's the use of them??
All we want is the new connection and that too IMMEDIATELY NOW.That's our right !
Please help us!

Dear Sir,

This is regarding the new connection which we have applied in the name of Suresh Sundaram. The application was filled in by the agent of Mahanagar Gas on 13.06.2011. A cheque of Rs.6000/- was handed over to him as application fee and it was promised that the connection would be provided to us within 90 days. The mahanagar Gas is already available in other flats in our Society i.e. Mahindra Park Co-operative Housing Society, Ghatkopar (W). The cheque was debited in our account on 22.06.2011. Even after 120 days, no body at Mahanagar Gas is taking the responsibility to respond as to how much time it will take for the connection. We have been harrased by calling on the customer care and everytime a new BP number is given. What is the use of giving a complaint number when it is not to be solved. Such a pathetic service is being given for providing a new connection. You approach for marketing when you are not able to cater to customers who willingly want to take your services.

In case, no response is given to the complaint please refund the amount alongwith interest.

Urvashi Suresh Sundaram

[protected]

1) I had raised request on MGL site on 1st Feb’11.
2) I followed up with MGL Kandivali office on last week of Mar’11. They gave me the number of one Mr. Rane.
3) When I spoke to him, I was told it is closing time, hence cannot attend, we are very busy.
4) Person has finally come to my place on 22nd May’11 to fill the form
5) Payment is collected on 22nd May'11 for the PNG connection
6) My Daddy visited MGL, Bandra last week around 22nd June'11. Submitted all the logged complaint no details
7) Receive call from MGL representative that on 23rd June'11, we will come to fix the new meter
8) On 23rd June'11, representative calls up saying materials are over, speak to my supervisor
9) Supervisor makes promise of sending team on 24th June'11 to fix new meter
10) No response from Supervisor now. No one has come

My BP No. [protected] - Ref # 744341 / 735747 / 742418 / , I have following complaint regarding bill #[protected]

1) I had received bill for Mar'11 stated amount payable as zero assuming there is no consumption of gas. This is really not acceptable as we have never communicated that from Jan'11-Mar'11 we will not consume gas.
2) Also as per Mahanagar Gas Ltd (MGL) system billing is done on the basis of (2 months assumption billing & next 2 months actual consumption billing), Mar'11 bill should be charged to us on assumption basis / actual consumption basis.
3) We dint informed this to MGL considering the fact that we will receive May'11 bill as per actual meter reading and old price.
4) Surprisingly upon receipt of May'11 bill on 1st June'11 we realized the rate has been revised slab wise
5) Also Mar'11 Bill showed previous reading 2098 (A) units on 25th Jan'11 and 2098 units on 25th Mar'11 (how come there is no consumption for these 2 months).
6) May'11 bill again shows previous reading as 2098 and current reading as 2177 on 25th May'11 (79 units consumed in 2 months)
7) Looking into past consumption records and above facts, our average 2 months consumption is 38 units, hence we have requested MGL to take into consideration 38 units out of 79 units as consumed between Jan'11-Mar-11 and balance 41 units as consumed between Mar'11-May'11
8) Accordingly arrange for revised Bill as per above facts, as the existing bill is charged on prorata basis assuming consumption of 79 units between Mar'11-May'11
9) Also the complaint # / reference # is changing everytime I send reminder mail.
10) I had sent my 1st mail on 4th June’11 and till now I have sent 10 mails but not received any feedback yet, hence I have sending this mail to you.

Thanks and Best Regards,
Chirag Kamdar
[protected]

I have duly applied for Mahanagar Gas connection for home cooking purpose since last 2 yrs and have already paid the fees for the same in given time. Inspite the connection has comissioned in our area 2months back, still my residential connection has not been comissioned since last 2 months. The crossed cheque amount paid to MGL has been debited from my account, but MGL denies the payment made and do not respond to multiple follow ups made by us.

I have applied for fresh connection of MGL Piped gas on 9th February 2011 and was promised that the connection will be provided to my home within 90 days. There is no response from MGL and I have not heard from them. The guy who took the cheque says he from marketing and now I have to call up their customer care. The customer care executive Sunil Pawar says that the registration was done in March 2011 despite the cheque dated 8th feb, 2011.

Mahanagar gas has increases rates from Rs 17.82 / SCM to Rs 30.12 / SCM for daily consumption of 0.8 SMC / 1.2 SCM respectively

The notification of this was given in times of India dated 15.4.11

This effectively means that rates for use of MGL gas per month at daily consumption of 1.2 SCM will now cost Rs 1120 instead of Rs 663

On enquiry with MGL helpline this rate is effective from 1st of April 11 which is very very unfair as customers have not been notified before increase of rates and neither this is available on MGL website as on 18.4.11. The notification was given in times of India on 15.4.11 only

Will the concerned authorites let us know why they are taking their customers for granted that they will accept all increase in rates and that also without prior notification

I have written to consumer forum about Mahanager Gas connection delay over 10 months and I got reply from Mahanagar Gas Limited, asking details on providing the details, they returned saying your complaint has been forwarded to the concerned dept, on later follow up I got the details that the work will be completed by 15 April 2011, in mean time all the other members of the building followed up with Thane lewiswadi, the workmen used to come and sleep in compound and go and we got letter from MGL the work is completed, we followed up saying nothing has been done again the workmen started coming and when they were sleeping we did not allow them to sleep and then they did partial work and still the work is pending for the final installation, now again follow up I get the support letter saying your complaint has been forwarded, some sort of joke the support dept is a courier service without resposibilty, when we were in the office we found there was mission statement and it seemed MGL is ISO certified but on request for customer feedback form it was not provided so how come MGL is ISO certified, the Govt of India should look MGL is in scam like the 2G where it has taken license and outsourcing the job and then tellling the consumers we have labour problem, if MGL cannot support then the license should be immediately terminated so other companies can take over.

Below is the response from the MGL support.:


On Fri, Apr 15, 2011 at 1:00 PM, Support <[protected]@mahanagargas.com> wrote:

Dear Sir / Madam,
This is an acknowledgement for the mail sent by you.

The context of the complaint has been once again forwarded to the concerned dept as a reminder for further resolution / action.

Your unique docket / complain number is XXXXXX & BP No is XXXXXXXXX.

Regards,
Customer Care,
Mahanagar Gas Limited.
For further details logon to - www.mahanagargas.com

I filled CNG in my car on 05/04/2011 from kandiwali (e), the meter showed Rs.107 and they demanded for Rs.110. However i did not pay extra.
On next day i purposely filled CNG from the same outlet and they demanded Rs 2 extra, once again i did not pay. But now one of the employee started talking rubbish with me.
They take Rs 2 to 5 extra from most of the cars and in that way their daily illegal income becomes Rs.500 assuming they fill minimum of 100 cars everyday.
So it ios my sincere request to you that take the require action as soon as possible.

Dear Sir



I had paid Rs. 6,000.00 wide cheque No. 851399 dated 12.12.2010 and the same had been cleared from my bank on 20.12.2010 for New Gas Connection, attached application form cum reciepts no. AF036264/1011 for yr ref. But still today nobody come to connect the line, even I personnel met the Mira road Branch and called everyday from last two months but nobody give proper reply.

Regds
Praful Parmar
[protected]