Mahanagar Gas Complaints & Reviews

Dear Sir,


Consumer . No.[protected]

Mr. Sandeep from bill payment dept. had come to my house in Brahmand, Thane (w), saying that there is outstanding of payments & the gas line will be disconnected. Sir, this is to bring to your notice that we had taken the cnnection from you but we had just fixed the pipe in Feb 2009. Mr. Vilas Gawde took a meter reading on 10/04 09 as 42, . We have received a...

This is to inform you that I got my cooking gas pipe line connection somewhere in the month of November 2008, and till now no body has come to read the meter and so no bills are issued to me. I have inquired with other subscribers of gas line in my colony, some have received three bills and some atleast two bills. It should not be that after a long time we receive a bill of a heavy amount not payable by us!

Kindly look into the matter immediately and inform (by email).
Thanking you in anticipation.

I AM NOT RECD MY MGL BILL OF RS. 1439/- FOR WHICH I ALREADY PAY BI ONLINE PAYMENT. I CALL SERVERAL TIME TO HELPDESK WHICH IS CONTINUE RINGING.

NO ONE CARE AFTER RECD THE PAYMENT.

FROM LAST 3-4 MONTH I AM NOT RECD THE ONLINE BILL WHICH IS NOT GENERATED FORM MGL & NOW THEY SEND ONLINE DEBIT OF RS. 1439/- BILL BUT NO HARD COPY I RECD.

MY CRN NUMBER 323132

REGARDS
MAHENDRA DAVE

As i am a Mahanage Gas consumer from last 2 yrs and submitted online complaints, through telephone and also personally for non generation of bills as no one is coming to take the reading of the meter. Though, we have already given instruction that we are working people and no one will be available from 11 A.M to 5 P.M. Instead of that i have also personally give the meter reading to them and on the assumption basis they have sent us the huge bill as it was used similarly. our usages are also very much less as we are not available at home for nearly 6 hrs.

We have also given so many complaint and follow up also but in vain and the cycle contineous the same as it was previously working.

Please adivse on the same and take some action to the non co-opearation from the govt dept like this for non serving to the public though it meant for the public only.

Regd,
Keval B Rao

I want to have a new connection. I have shifted to a new flat at Malad, Narsing Lane. Other flats in our society already have connections. I am doing a follow-up from Nov-08. In Feb-09 I am given a reference number [protected] and asked to contact many people like Manoj, Sachin, Piyush, etc whose numbers are never contactable. Finally I could contact Piyush. He told me to keep a DD of Rs.6000 and society maint.bill ready. Now when this is ready, I have to follow up with him. Piyush informed me that he will send an app form on Saturday (07-Mar) and will complete the formalities but no one turned up. This is very sad that I don't get a proper response from a company like this.

Dear Sir,
On the 18th on Feb 09, the instalation man(Mrs Ravnak) had come to install the gas pipe line. He made a big blunder, in the process of drilling the whole in the wall he drilled into the water pipe line and all the water bagan to leak, he said he would pay for the damage and asked me to get the repair done i called the plumber in front of him and he plumber said he would charge 300 rs for the repair of the damage.Mr Ravnak promised to come on the 19th to complete the wrk. i made many calls to him then i called the office and they promised he would come today the 2nd of March. i tried calling himtoday but his mobile was switched off.
Now what am i supossed to do??????????????
how do you keep such untrained men to work who cause such problems for us
Mrs Godinho

dear sir/madam
since 18 december 2008 i had given a draft for installing pipe gas line. On regular telephonic calls, on 17th feb 2009 work was commenced. Till today work is going on and after finishing it is not installed properly. i dont understand, when the line is already there in same building why is it delayed. please look into this matter. thanks

After Making Complain Seceral times with Mahanagar Gas Ltd., not getting reply that within how long time they are able to send my deposit back, Each & everytime getting TYPED answer, your request is under process, (Since May 2006). No one is willing to give name/Authorised person to whom we can forward our complain. If You can do anything for the same Will be highly oblige.

Thanking You

Jayesh H Mehta

I have requested to give refund of Deposit because of no service provide by MGL on 6th March 2006, no replied by MGL, then after regularly complaints made since June 2008, not getting proper answer by MGL, my Complains reference no.s are 144334 Net Complain, and followings nos are complaints made on Telephone.635045 20/08/08, 665083 04/10/08, 665597 06/10/08, 688301 10/11/08 & 715596 on 19/12/08

Sub : Refund of registration amount paid vide Receipt No. 02102, Book No. 22 dated[protected], to Mahanagar Gas Ltd.

An amount of Rs. 2500/- was paid by me by cheque and the above receipt was issued by MGL. The people who came to give the connection subsequently told me that it was not feasible to give a gas connection at my premises. On enquiring about the registration charges paid they told me that the same would be refunded to me at the earliest.

Till date (its 8 years now) I not got neither the gas connection nor the refund of the initial payment, of Rs. 2500/-, made to MGL.

All my queries by phone or e mail are simply ignored by MGL and there is no reply of any kind from their side.

Kindly use your good offices to get my refund, with interest thereon, at the earliest.

Thank You,
Regards,

Meenakshi Saigal.
Mumbai.

I am DR. Kshama Bimal Chandrakant, residing at Mira road East, Sristhi sector 2, Druva B01.
The gas pipeline has been partially installed in our house for more than 2 months.
Inspite of repeated reminders, Mr. Akshit (MGL staff) has not been attending to my complaints.
All other neighbours are having connections.

The engineer grom MGL who came to survey and showl the contractor the route and the final destination of the meter and the outlet has not discussed with us as to where we would like the installation and what route it should take.
The contractor boys have drilled thro a canteliver beam for the pipeline.
The drilling has taken place at a site where now I will have a perpetual water leakage problem.
During the drilling, they have brokenand creeated a big hole in the cement corrugated roof of our house. As a result there is now water leaking into my house, mosquitoes & rat entering.
The contractor as well as Mr. Akshit have confessed that there was a blunder. The engineer who showed the contractor boys the route and the final termination of the supply is refusing to come and see me.

Both Mr. Akshit and the contractor said they will fix up the problem very soon. However, I am waiting for 2 months. I have repeatedly phoned up Mr. Akshit. Ho promises that he will come and visit and solve the problem. But he has not come even once. I dont have the number of the contractor to contact him.

This is very shameful on part of MGL. Firstly thay have made mistakes and now they are not rectifying it.

The pipeline coming to my house is connected to supply line, There is only one bolt that is capping the supply. If open the bolt than there will be a free supply as there is no meter installed. There is a fire hazard and a risk to lives.

I am now frustated and not interested in talking to your Mira Road office.

If you do not send the chief engineer of MGL immediately than you will invite a legal action.

Mid day & Hindustan times reporters have visited my house yesterday and they will run this article on the fron page. They have taken the photos of the mess MGL has created.
TV reporters are expected in couple of days.

This is very poor customer service.


Sincerly,

Dr.Mrs. Kshama Bimal Chandrakant

Ps: I donot have the crn as I have not received any document from MGL after the application.
[protected]

Sir/Mam,

I am writing to you for helping me out to uncover the corrupt and callous officials of Mahanagar Gas, Dhokali Naka, Thane. I have been made to run around from pillar to post to get a simple gas meter installed at my place and even after paying all the legal fee and waiting for 1.5 months (and managing without the connection) its still hasnt been done. Courtsey a new way of subtly asking for money. They say a tender will be approved, then bids will be invited and then the winning contracter will install a 2 feet gas pipe at my place. I think you can surely do something to erase at least one corrupt practice.

Regards,
Thane

I have applied for the refund on 30-Dec-06 and till now I have not received the refund. Chq amount is 5000/-

My consumer no is 336343.

I have called several times in the call center and personally meet the concern person in Head office as well as Account office.

Please make them aware that small amount also has meanings and take this as high priority and strong action is taken against them.

My name is Rajesh Sharma and my CRN number is 332170.I am not receiving bills from Mahanagar Gas from August onwards I lodged complaints on their web site also but till now no-one has been in touch with me.

My meter is not read since for more then one year,one day someone called from MGL over phone and asked my father to give him the Meter reading on Phone he said he cannot take reading at his own as the meter is installed at height and he doesn't now how to take the reading on this calling person said if you will not give reading the MGL will raise a hefty bill,my father said why don't you send someone to take reading,and the answer given to my father was THEY CANNOT SEND THEIR PERSON FOR METER READING.

Therefore I decided to lodge a compliant through your forum because their helpline number 26594500 / 26591177 are of no use because no one comes on line to talk to you.

Kindly help me if you can.My number is [protected].

Regards

Rajesh Sharma

I HAVE LODGED A COMPLAINT AGAINST THE STAFF OF MAHANAGAR GAS-THANE UNIT WIDE CRN NO. 1021204 DATED 12TH DECEMBER 2007. TILL TODAY THERE HAS BEEN NO ACKNOWLEDGEMENTS IF ANY KIND NOR ANY FOLLOW-UPS. IT'S LITTERALLY A CASE OF "TAKING PEOPLE FOR A RIDE" AND "DEVIL MAY CARE ATTITUDE"