Mahanagar Gas Complaints & Reviews

I am PNG customer of MGL with CA No[protected]. I have received wrong bill from last two months (Dec 24 & Feb 25). These bills are not as per meter reading. I had received SMS containing link to submit meter reading was not working. Also meter reading submitted through mobile app was not considered for billing. No proper support from customer service.
Kindly provide rectified bill & adjust earlier paid amount.

TO MGL,
Against the Complaint Number: MGL33848230 & MGL33848229 Faulty Meter.
We request you to please send the Engineers for Checking the Faulty Meter. Forcibly we are ready to pay the Charges for the same.
Kindly confirm the Date & Time for the Visit
Please note we cannot wait for 48 Hours hence send in your person on given date & time failing which the charges would be on You.

Regards, Narendra Mistry - Owner.
B-302, Maitri Residency,
Opp. UCO Bank, Near Trimurti Tower, Malad-West, Mumbai: 400064.

There is a leakage of a gas pipeline at my home. I can smell the bad odour too and hissing voice as gas leaks. Although I have switched off the knob, I need urgent help.

My C.A. number is[protected].

Thanks
Seema Bhaskar
Contact no [protected]

Name transg=fer online request not accepted as payment is outstanding
Paid one month back confimred the same from customer care support team
they told to send email to customer care email and i sent 1 month baack but no resolution

I need to pay Rs.401 if I pay my gas bill on 4/10/24.
I need to pay Rs.501 if I pay the bill on 5/10/24.
This works out to 1000% interest.
On what basis a Government Company can charge such a huge penalty/interst even for one day delay in payment of gas bill.
This is atrocious.
Household gas consumers are poor/lower middle class.
I have attached photo of gas bill.

CA No.[protected]
Meter No. [protected]
Sandhya Pawar

My gas connection is disconnected. For reconnecting, I have paid the reconnection charges. Still, the technician has not visited our house to reconnect the gas supply. With kids and elderly at home, it is very difficult to stay without a gas connection

Hi,
I have not used gas frequently since 23rd December 2023 until 31st Dec 2023. Also, I have been out of Mumbai from 1st Jan 2024 to 12th Jan 2024.
Despite this infrequent use and absence, my bill for the period 8th Dec 2023 to 31st Jan 2024 shows 21 units. My earlier billing cycles normally is 4/5 units per two-month cycle for a family of 1-2 individuals. This is shocking.
We request your team to look into it promptly and resolve it and also, check if our meter is functioning properly or the meter malfunctioning is the reason for this spike (meter no: [protected]). We request your cooperation to address and resolve this concern immediately.
Greatly appreciate ur assistance and support & thanks in advance
Best regards
SI

MGL has failed to deliver bills at the correct address on time. They deliver bills more than 10 days of the bill date and then expect bills to be cleared withing two days. The consumer may be out of town. MGL then imposes an irrational fine for delayed payment

I am writing to file a grievance regarding the illegal disconnection of my gas supply. Here are the details:

- **Consumer Account (CA) Number:**[protected]
- **Complainant Name:** Shobha Raut
- **Date of Incident:** 8th December 2023

On 8th December 2023, Patrick Barreto and Anna Barreto (owner) of the flat, without our consent, unlawfully disconnected the gas line. The Mahanagar Gas representative visited our flat under the pretext of checking the gas and disconnected it. This action is both unauthorized and against the law.
We have file a police complaint.
I kindly request your immediate intervention and necessary action in this matter.

Thank you for your prompt attention.

Sincerely, Shobha Raut
email : [protected]@gmail.com

I am Sankar Viswanathan

BP No.[protected]

CA No.[protected]

inside our House, PNG connection pipe, Meter yet to be given.
on -7.08.2023, one Mr.Manish came and inspected and informed that connection is possible. Reminder telephoned on 31.08.2023, 21.09.2023, 04.10.2023. to customer care - DOCKET No. 7531272. No response till date,

Please attend immediatelty.t

Having issue in meter reading please check as soon as possible

Our last bill amounted to approximately 4189 rs which is extortionate and it is a complete rip off, we opted for the gas pipeline thinking that it would be cheaper than cylinders however it turns out otherwise. please look into this or else I will escalate it further

customer no is[protected].

kindly look into this and get it fixed.

contact me on [protected]@gmail.com

Ca no.[protected]
b p no. [protected]

as i am going abroad request for billing at minimum rental charges

My BP no.[protected]
You have added 1000 rs extra as security deposit
Although I have already paid 6700 rs
This is not fair so remove that amount

Regards
Kumar
[protected]

The first bill I received from Mahanagar gas was billed from April 2021 but the connection at my home started Dec 2021. I was incorrectly billed for 7 months. I had raised multiple complaints with Mahanagar gas, but all I have is a new docket no. every time and no resolution. latest docket no. - 7334762 I have asked them to give me a revised bill minus the extra charges added for the initial 7 months and to waive off the late fee. But everytime the reply I get is we will look into the issue and get back, but unfortunately I don't receive any response.
Looking forward to get the bill revised corrected bill.

Sub : High Bill Amount
Ref : CA No.:[protected]

I am getting charged excessive bills since last 6 months
Further moreover in the month of Jun 2023 they charged excess of 1200/- as arrears ( FYI, there is no outstanding bill from our end, SS attached here with) so please make correction in June month’s bill and send it correct bill to us as soon as possible.
There should be default in meter or Gas leakage issue.

for your reference I have given below details of gas bill amounts.

Particular Amount SCM
Billing Period:
24/12/2022 to 23/02/2023 4, 535 84
Billing Period:
24/02/2023 to 23/04/2023 2, 537 48
Billing Period:
24/04/2023 to 23/06/2023 3, 336 43

I am requesting to you please send someone at our house located at below address
C-404, Sonam Sagar CHS, New Golden Nest – Phase 10, 401105.
Please look into this and do the needful to reduce the bill and replace default meters.

Yours Truly,

Kiran Maru

Sub : High Bill Amount
Ref : CA No.:[protected]

I am getting charged excessive bills since last 6 months
Further moreover in the month of Jun 2023 they charged excess of 1200/- as arrears ( FYI, there is no outstanding bill from our end) so please make correction in June month’s bill and send it correct bill to us as soon as possible.
There should be default in meter or Gas leakage issue.

for your reference I have given below details of gas bill amounts.

Particular Amount SCM
Billing Period:
24/12/2022 to 23/02/2023 4, 535 84
Billing Period:
24/02/2023 to 23/04/2023 2, 537 48
Billing Period:
24/04/2023 to 23/06/2023 3, 336 43

I am requesting to you please send someone at our house located at below address
C-404, Sonam Sagar CHS, New Golden Nest – Phase 10, 401105.
Please look into this and do the needful to reduce the bill and replace default meters.

Yours Truly,

Kiran Maru

My bill amount is quiet high for the month of June 2023 CA no[protected] as the house was earlier rented and has been vacated from 30/04/2023 onwards
Being the vacant flat my bill amount raised is rs 1131/-

please look into the matter and reduce the bill accordingly as i need to make the payment before due date i.e. 07/07/2023

We have registered our complaint on the Mahanagar Gas pipeline regarding new connection. We called them 8times in a row but no one has turned up.
This is highly unethical and unprofessional. Everytime we call the customer care support they say we will receive a call from superior within 24hrs-48hrs, still we are waiting for the call. There is existing pipeline in the building premises the technician has to come and visit the place and set the new connection. Its been 3months now for the complaint.

Requesting for solution for the same at earliest.

We registered our complaint on Mahanagar Gas customer number as good as 8times in a row. Everytime we call they take our complaint but do not respond back. We get a patent reply saying within 24hours the team superior will call back but still we are awaiting for their reply.

The technician was supposed to visit the house for new gas connection but its been 3months now no one has turned up. This is quite unethical and unprofessional. The existing premises already has gas connection the technician just has to visit the site and do the installation for our house.

Requesting for a quick and easy way to get out of this,