Mahanagar Gas Complaints & Reviews

Hello
Regarding application number WG/0/90077/2022 made on 16th july2022 and BP number [protected], I wish to complain that despite 170 days past the application and connection charges being cleared, the connection is not been made. Several times request made on the customer care number still no action. they said wait time of 90 days, however it has been 80 days over and above the waiting time. I just got a mail giving me the WG number and nothing after that. How someone can imagine without a gas connection?
kindly help to resolve the problem by send providing the new connection at ur earliest.

Chandragiri Manjari and Vekatesh, [protected], PS.nagar colony, Vijay Nagar colony are collecting huge amounts from colony residents in name of chits and other MLM schemes and duping people to tune of crores of rupees, They r scoundrels looting money of innocent public, cheaters and fraudsters, beware of these burgers

The flat was locked for years before being alloted by bank to me. I observe that the pipe from meter to gas stove is squeezed and likely to be puncture.

Need a visit by your technician and have the meter shifted to a safe location.

Flat A301, Birchwood, Hiranandani garden Powai.

Hi,
My BP no. is [protected] and CA no. is[protected]. It's been for the last 2 years that the application for Gas pipe connection was given and all money paid but nobody came for laying the pipes. Meanwhile twice I received a letter that someone has visited the house but nobody was there.
I have been myself calling customer care and writing emails that we have been waiting for someone to visit but no one visited till date and a false statement is being made. Every time I am only getting assurance from the call center and being provided with reference nos. like 6822303 and 6898319.
Once when I refused to put the phone down until my problem is resolved, the reply from the call center was that connections can not be given to your flat due to its location( floor height). My flat is on the 6th floor and everybody has gas connections. I have recordings of all conversations but really don't know how to get the gas connection. Writing emails and talking to customer care isn't solving my problem.

Request to do something positive in this regard.

Thanks

Ref : MGL CA #[protected] & BP # [protected].
consumer name : Mrs Dipti Suneet Kopra, staying at Kolshet Road, Thane west, MH State.

in the month starting from Dec21 / Jan-22 onwards, the gas consumption unit was high due to gas leakage, which was rectified on 13th Feb 2022 after raising an official complaint against docket # 6181316 and repeated follow-ups done with MGL over phone and emails.

Due to this gas leakage, my MGL meter unit reading was high in the previous bills raised by MGL and MGL billing decided to add Rs 2000 as security deposit due to high usage.

Kindly see below the video snippet as evidence of the gas leakage which was clicked by MGL support engineer who came to resolve the gas leakage issue on 13th Feb 2022.

The actual bill consumption units of the last 4 billing cycles ( 8 months) has been shared by me in the below email and table herewith which is normal usage and not high as considered by MGL.

as my usage is normal as per Indian residence family of 4 persons, i have been requesting MGL support team to waive Rs 2000 additional security deposit and also late payment charges as my complaint has not been resolved since last 4 + billing cycles i.e. 8 months, but they are not willing to understand & resolve the issue from 8 months.

hence i would request you to interfere here and get Rs 2000 + late penalty charges waive off and raise the bill as per actual usage of 556.

Months Actual Meter Reading Unit Consumed
Apr-22 488 7
Jun-22 515 27
Aug-22 531 16
Oct-22 556 25

below is the list of complaint / dockets number raised with MGL but since last 8 months, issue is not resolved till date.

Docket No. 6777349
Docket No. 6586745
docket 6565197
Docket number is 6533944
Docket No. 6531510
Docket No. 6508113
Docket No. 6514923

MGL CA #[protected] & BP # [protected].
The gas consumption unit was high due to gas leakage which was rectified on 13th Feb 2022 after raising an official complaint against docket # 6181316.
Kindly see below the video snippet as evidence of the gas leakage which was clicked by MGL support engineer who came to resolve the gas leakage issue on 13th Feb 2022.
The actual bill consumption units of the last 4 billing cycles has been shared by me in the below email and table herewith.
as my usage is normal as per Indian residence family of 4 persons, i have been requesting MGL support team to waive Rs 2000 additional security deposit and also late payment charges as my complaint has not been resolved since last 4 + billing cycles i.e. 8 months, but they are not willing to understand & resolve the issue from 8 months.
hence i would request you to interfere here and get Rs 2000 + late penalty charges waive off and riase the bill as per actual usage of 556.

Months Actual Meter Reading Unit Consumed
Apr-22 488 7
Jun-22 515 27
Aug-22 531 16
Oct-22 556 25

I want to complain about meter reading and bills.

As before changing the meter our bill for 2 months used to come 500-800 rs in this range (meter number[protected]. But when the meter is changed(meter number- [protected]) our bill and meter unit is coming double. For 2 months they gave a bill of 2000 rs from June.

We think this meter is Faulty. First of all there was no need to change the meter. I want to know why the meter is changed.

I have made a complaint in the call centre on 29 oct 2022 My complaint number- 6754675. I got a call on 31 oct 2022 from number [protected] name sushil mishra said he doesn't do the work for bill complaint and said he is cancelling the complaint without visiting.

Give me the meter manufacturing company name, BIS standard certificate, is the meter measuring device celebration done?

Warm Regards,
I want to complain about meter reading and bills.

As before changing the meter our bill for 2 months used to come 500-800 rs in this range (meter number[protected]. But when the meter is changed(meter number- [protected]) our bill and meter unit is coming double. For 2 months they gave a bill of 2000 rs from June.

We think this meter is Faulty. First of all there was no need to change the meter. I want to know why the meter is changed.

I have made a complaint in the call centre on 29 oct 2022 My complaint number- 6754675. I got a call on 31 oct 2022 from number [protected] name sushil mishra said he doesn't do the work for bill complaint and said he is cancelling the complaint without visiting.

Our building went for redevelopment in Feb-2022. Our MGL gas meter were disconnected and submitted to MGL office by builder in Feb-2022 itself and we got a receipt of the MGL receiving the same. But MGL is still generating GAS consumption bills and asking money to pay. According to them they disconnected the meter in June-2022 and hence we need to pay the bill while the meters were removed in Feb-2022 with a confirmation receipt from MGL that they have received the meters.

A complete FRAUD case of false/fake bills generations and even customer support and Billing department people of MGL are involved in this.

Due Date 5th Sept, 2022
Bill date Aug 15, 2022
Consumer Name : Visaria Bhupendra Kunvarji
Bill Id :[protected]
Bill Month - Aug'22
Group MC071507

Incorrect charges added in the invoice
Arears charged are incorrect. please change the invoice and resend.

Contact : sneha.[protected]@gmail.com

CA No.[protected]

For the following billing periods my PNG bills were based on assessed readings:
14/10/2021-13/12/2021
14/12/2021-13/02/2022
14/02/2022-13/04/2022
14/04/2022-13/06/2022
The total assessed consumption was 56 units, whereas actual consumption was only 3 units.
My wife and I were out of Mumbai for most of the above period due to Pandemic conditions.
Both o[censored]s were also infected and had to be isolated for a total period of about a month. Due to these reasons, we could not respond to your bills until June ’22.
The actual consumption as billed for the period 14/06/2022-13/08/2022 was 6 units.
You were kind enough to agree to waive the delayed payments charges and late fees, vide your ref But the recent bill has not given effect to this waiver.
Hence I request you kindly review the bill for Aug 22 and give effect o the waiver of these late fee charges which total up to Rs. 351.29

We called a for gas repair technician via Utban Company late night on 17 / 08 / 2022 on suspicions of gas leak / smell emitting either from the cylinder / cooktop with 4 Burners.

Mr. Sagar {Gas Safety Service Co. - Authorised MGL Vendor} arrived and partially fixed the problem.

He changed 3 Gas Cock's with our permission at Rs. 550 each.
However, without informing / being permitted he changed Brass Nozzle at Rs 980. We feel we were unnecessarily looted.

We strongly believe the problem has not been solved yet. The smell of gas still persists. He promised and assured us to call him if we were not satisfied.

We have been repeatedly trying to contact Mr. Sagar ([protected]) to come again and access the situation. We also seeked his help to cjange the 4th Gas Cock. But this time around he seems absolutely unprofessional. He has been giving silly excuses and strangely avoids visiting us again.

He is an utter unprofessional and a complete "liabilty" for a large & reputed company like MGL. He must be summoned at once by those in power and taken to task for his conduct by being unethical.

Date: Bill Date: 11/08/2022
CA No:[protected]
Full Description:
Our gas consumption is not that much but has been sent a bill of Rs. 8678/-

Resolution: I would like to inform you that this is a pure misunderstanding or a miscalculation; kindly rectify and share the revised bill.

BP No: [protected]
Invoice No: DOM/08/22-23/12802604

Dear Sir / Madam,

Customer Name : Joseph Alphonse Fernando
CA no :[protected]
BP no : [protected]

I am being billed by Mahanagar Gas Limited and there is a ECS from Mahanagar Gas Limited and due to some issue with the ECS system by Mahanagar Gas in between the Gas Co Staff asked me to fill a form to start payments monthly through BillDesk which I complied with them after confirmation from the Mahanagar Gas that Mahanagar Gas will automatically stop as they have some problems.

However this itself has created a problem till then and I have been billed and payments are done to both ECS by Mahanagar and Billdesk from 06th Nov 2018 and thereafter all duplicate payments are automatically debited from my account. I want a refund of all the payments done to billdesk and also cancel the Billdesk monthly payments for Mahanagar Gas Limited.

I am hoping that Billdesk complies with the same.

Thank you

Dear Sir

We have raised complaint with mahanagar gas mumbai for excessive billing which is 15 times mores then monthly bill amount. Our docket no. is 6601142 & 6591516

From last 6 days we are following up and they have not yet corrected the bill. Moreover the customer care are simply disconnecting our calls without addressing our query

Leebin Vastu Co
Amish Gada
Mumbai

Dear Concerned,

My Consumer no is [protected].
Connection name - Balaji D Naidu.
Registered Email ID - [protected]@gmail.com.

My connection is delayed for more than 4 months now. I want my connection to be done immediately.

I m fed up with the agency, because the are not delivering the cylinder, I'm facing this issue from the last 6 months, they are saying that we don't have delivery boys, plz solve my issue, otherwise I change my agency, plz do the needful

Have been receiving extremely high bill .. there seems to be some problem either in connectivity, leakage or some other issue... Have been facing this over some months... Request the check to be done

With reference to the above piped Gas Application No: WG/O/84674/2022, made on 14th March, 2022, it has now been almost 3 months since we filed the application & paid the deposit.

We have provided all necessary documents, emailed & called several times to follow-up, and still, the installation of the connection has not been done. Each time we call, we are told that the technician will call us to make an appointment for installation, but, to date, no call has been received and no appointment has been made. What is the problem with the installation? What is the reason for the delay?

I Mrs. Tarla Harakhachand Dedhia My CA Number is[protected] & Bill ID is[protected]
May month Bill amt is 2027/- But My house is 2 Month closed because i am Gujarat . So i have not paid this amount so i have send Bill Meter reading Image and Revised Bill for May 22 bill .
So Request for the Bill Correct send

Thanking You

Vaishali Kiran Dedhia
[protected]

CA no.[protected]
Complaint no. 6400318
Expected date of closure - 30/12/1899

D G enterpeise was authorised to do maintenance (Riser testing) by MGL VIDE letter dated 2 Sep. 2021.
It was mentioned in the letter that Gas line will be restore within two working days by MGL.

I have put a complaint to MGL on 30/5/2022 to restore the gas line as i wanted to start using the same from 1 june 2022. Till date no action has been taken even after following with the department to restore the line as per said letter.

I have checjed the starus of my complaint where expected date of closure is mentioned as 30/12/1899.
I want the gas line to be restore immediately and necessary compensation to be paid.