Mahanagar Gas Complaints & Reviews

Hi Sirs

I would like to inform that my BP : [protected] and my CA :[protected]. My mother who had been residing in my flat had to go to Goa in October 2020 and my Flat was locked and the Gas was switched off while leaving.

I had been paying the bills which had been coming to my email as when have received the bill for Aug 21 dated 23.8.2021 with the bill amount of Rs.3321.00.

On Sunday 29th August, my mother came back and had been to your office in Mira Road near the Police chowkie with the screen shot of the meter reading. But they did not entertain her request for making the correction.

Kindly advise me what should I be doing as the person informed that we should be making the payment and then later they will try to see what to do.

Please advise how to have this issue resolved

Kindly advise what should

Dear sir / madam
my BP no. is [protected] and I wanted to know how to generate my bill everytime in my absence. I locked my room since April 20 to till now . and my parent meter reading is 01357 so I requested to you please take a look .

**
last bill paid 1145 rs
**
lasted bill is 645 rs...

We raised request on 29.06.2021 for reinstallation of mgl gas meter and piped gas connection on completion of renovation of our kitchen. Docket no for our requet is 5574007. Despite several reminders on call centre followed by conversation and follow up with customer complaint head our request is not resolved. Mgl has outsourced such matters to contractors and they neither give us estimated cost of work nor required quantum of work. Just asking for rs 5000 without any proper estimate. Furthe contractors are soinfg false reporting that we are not willing to pay the cost. We are badly stuch with this situation. The contractor has monopoly from mgl and we do not have option. We do not understand we are dealing with mgl or their contractors? if any higherup at mgl listening to our grievance, please help us to resolve our problem and remove such contractors.

Since from 2 months my house is locked and we did not used Gas and then also the bill is too much without using.So kindly plz recheck the meter once again

Mahanagar Gas — Higher side bill for last three months
S
Svjoshi
Jul 27, 2021Jul 12, 2021
CA NO[protected]Bill Group -NM080701

From the month of march, 2021 we are receiving higher bill and my house owner has also made complaint to customer care, but no use. We have received three bills from March, 21, May, 21 & July, 21. Gas connection was given on 18th March, 2020 from that date 1st bill was received on Sept., 2020 due to lockdown it was delay of Rs.808/-, Bill paid- Rs.1487/- was paid through Amazon portal-Order Id:[protected].
2nd bill in the month of Nov., 20 of Rs.933/- ( bill was included last bill amount which was shown unpaid) which was paid through NEFT to SBI(provided details on bill )on 27.11.2020, but it was returned to our account on the same day .
3rd bill in the month of Jan, 2021 Rs.1063/- (bill was included last bill amount which was shown unpaid) was paid through Debit Card of SVC Bank Ltd. on 17.02.2021 of Rs.1063/- Ref No[protected].

4th bill in the month of March, 2021 received Rs.5020/- it was surprising after paying the bills received higher bill we told to our house owner regarding this, they also tried to contact customer care regarding higher amount bill. We tried ten times to pay the bill through NEFT it was returning to bank account.
Due to lockdown company representive was not visiting for meter reading, we were downloaded the app and from through that app we were downloading the meter reading surprisingly only two bills are showing meter reading on bill. Only last month June, 2021 there was a company representative for meter reading. Same was we had shared to company same day.

5th bill for the month of May, 2021 was Rs.6042/- higher side, The company recovery person Mr. Atul Khandagale on 05.07.2021 regarding pending bills, but he was unable to slow the problem, he tried to contact customer care also, but no response from customer care also. Poor service .
Today we received bill for the month of July, 2021 Rs.7647/-
We want to tell you that from 18th March, 2020 to June, 2021 meter reading image shows consumption 228. What should be the bill for this meter reading ?
We are attaching 6bills for your reference. Please see the all bills carefully there big mistakes on it.
Please send us the fresh bill so we can pay it on time. Your account details for NEFT
Waiting for the positive reply as earliest as.
Higher side bill for last three months

MGL acknowledged application and full fees in the month of Jan 21, meter installation and gas service connection yet to be provided.
MGL Officials and contractors doesn't looks promising and failed to work on their own comittments.
Very worst service as public utility.

We resident living in welkin moon plot no.213 sector 19 ulwe raigad 410206 in june month the gas pipeline work is complete but still he has not done reinstatement work contact lots of time not responding properly bcz of this children have fallen in society pls look on prioroty basis compelete the work

This is Ragini Bhatnagar.
BP NO--[protected]
CA NO[protected]
INVOICE NO--[protected]
INVOCE DATE 29.01.21
I received TAX INVOICE with above details but till not get connected the pipe line. The concerning person says "because we have shifted our kitchen on another corner, it's not possible for them to fix pipe line there.

Hence, i request here to please make money refund as soon as possible.

Thanks with regards.

Ragini Bhatnagar
#[protected]

Date 18 August 2021

This is to inform you that one can see Mahanagar Gas Pipe rusted and there could be a danger to the society.

This was shown to your people couple of months back when they had come to visit an emergency because of gas leakage. But no one attended. This is still left and can cause a danger to the society. I have attached the photo of the pipe for your reference. Request you to look into the same on priority.

Authorized member from society
Pradeep Java

Sir
I sunil choubey resident of Badlapur Kalp nisarg society, my Flat number is C206.
I want to inform you that my flat is vacant since last six months and I have not used mahanagar gas since the connection has been taken by us.
We have not ye t bought gas stove in the flat .we have just taken connection. But still last month I got the bill of 702 rs.
My meter number is [protected].
I also have attached meter pics where u can see meter reading 00000090.
Please have a note on this and resolve the same as soon as possible.

Thanks
Sunil choubey.

Dear SIR/MADAM

I have been paid the charges for new connection 3 months ago still there is no authorized person visited for a connection

My BP no. [protected] and my docket no. [protected]. I had contacted customer care on 11.08.2021 regarding refund case. They informed me that the refund is initiated and sent by professional courier reference no UCL[protected]. But on enquiry it is found to be in correct.
Please let me know the correct status as I have still not received the refund cheque.
Thanking you

Mohd Shaikh

I observe gas smell in my kitchen

Respected Sir/Madam,

We have paid the amount for New Gas Pipe Line on 19.03.2021 but till date no authorised person has visited our house for installation.
I hereby request you to please send your authorised person for installation of the same as early as possible.

(Enclosure: Copy of Application form cum receipt and Tax Invoice)

Thanking you.

Received letter in May 2021 that meter has to be replaced. i immediately contacted your helpline. even docket no 5542245 was allotted. got message and some body called twice that technical person will come and replace meter. in spiteMu of three months period no action has been taken in the matter.
very poor customer service.

CA number[protected].
I got a call regarding payment of bill.
First of all I have not received any bill at my place and I came to know online that amount of bill is rs.6986.
But I have paid the last bill amount of rs.4387 on 13 may 2021 cash(bill for month of April 2021).
I am sure that amount is also included in current bill amount .(bill for month of june 2021).

Kindly update and let me know the rectified amount.

Thank you.
Pls contact [protected].

Hi,

This with respect to my above quoted service request.

Complaint No. 5664014
BP No. [protected]

My above mentioned request is pending since 19 th July 2021.

On 23 rd after the visit of the technician, i have submitted the NOC from the society ane waiting for rhe service.

Every alternate day i follow up and i get a standard answer that it will be responded.br...

Hi,

For almost last 20 days, we are requesting for the service for shifting of the piping works and the meter of our Flat. We raised the service request on 19.7.2021.

On 23 rd July, the service personnel came and informed that NOC from society is required. The same day NOC was uploaded.

After repeated follow ups, it was informed that the request will be attended on 6 th August. Again the follow up is done as there was no response and we get the standard answer that some one will call but no response at all.

We also tried to reach the Compliant in charge at the specified time( 3- 5 pm) repeatedly for many days. But no one answers.

Request to please attend to our request as we are at your mercy.

Regards,

K Francis/Jenny ( Owner of the Flat)

Even after paying new connection charges in March 2021 for new PNG waiting for response.. Already pipeline is there in many apartment and many people are using... Someone told me around one year is lead time for connection... Is this the way of working... Please if possible complete the installation in 2021 year.

Business partner no. [protected]

To Whom So Ever It May Concern

We wish to lodge a complaint against one of the employees Mr. Kishore of your contractor Samruddhi Constructions and also Mahanager Gas Ltd’s Engineer Mr. Mayur Borade for their arrogant behavior and unprofessional approach while dealing with Pipe Gas Connection at our flat in Godrej Prime, Chembur. (Building S2 – Flat NO 1502)

In spite of we making the payment immediately when the request for advance payment was made; (in fact, we were the first member to make the payment) we have still not got the Gas connection in our flat. All our neighbors have got the connections and the same is operational as well; some of them are Tenants and not the Owners. Though we are the owners and have made the payment long time ago, our connection is delayed because we feel, it has become an ego issue of one arrogant employee of your contractor and your engineer Mr. Mayur Borade. Instead of questioning Mr. Kishore, the arrogant man form the installation team, Mr. Borade was trying to blame us, when we contacted him last week. He promised that he will send some other person and get our work completed but no one visited our place for the installation till date. When we called Mr. Borade, he did not answer the phone and sent us a message to contact Customer Care Department; he sent us a WRONG telephone number. We tried connecting with him over the phone but his phone was busy the whole day on Monday. He never bothered to return our call and now his phone is switched off. This is absolutely unprofessional and not acceptable.

We would be grateful, if the concerned can please look into the matter and help us resolve this issue at the earliest.

Best regards,

Himanshu Chitnis
Mobile #[protected]

P.S. We have already lodged a complaint over the phone on 2nd August, 2021 at 5:59 pm and our complaint number is 5693927