Mahanagar Gas Complaints & Reviews

We had first applied for a PNG connection in 2005, then again in 2008 but till date now it is 2022 and still our area which falls in exact center of Mumbai is still without a PNG connections.

YOU PROJECT TEAM @ KANAKIA ZILLION is one of the worst case of poor customer care, I have been following up regularly with MR PRASHANT KOTEGONKAR & THEN WITH MR SANJAY BHONSALE CONTINUOUSLY BUT,

very very poor customer care . Always find ways to make life miserable for people always lies always

call me and i will clear how many lies informed to me cc road cutting permission take them 12 years what a joke, I checked with BMC mgl never applied

Application dated 14/01/2022 for new connection pending despite various calls made to customer care. Absolutely no response received.

This is in regards to our ref. No. 6137837 . BP no.[protected]. Our payment made towards the application for new connection on 14/01/2022. We write with regret that no initiative has been taken by your department in regards to the providing services from your end. We have made several phone calls to the customer care but no satisfactory reply is been given to us.
I would be compelled to proceed to consumer court and also will have to proceed for the cancellation along with charges of harassment caused to the senior citizen customer.
I request you to proceed immediately on urgent basis so as to avoid litigation.

I’ve an existing connection of gas pipeline in my building, I need to get the connection done into my flat ad line has been given but I’m not getting any help from the company.. Plz send someone to come n check the connection.. my address is ; Kudrat Apts, 402, Khar Danda 15th road, Khar(w)

It was told that due to some work at Chandivali petrol station the gas supply will be restored by 9:00am. However, until now there is no gas supply. Would like to know the actual status and when the gas supply will be restored.

I have been charged a bill pf INR 25817/-
Your executive says that there was a leakage which has caused this. We have disputed this amount as we have no records of this much amount being used. We have raised multiple complaints without any resolution.
No person visited or repaired a leakage. Only one person came and asked for bill payment in cash which we denied and paid online. After that he started threatening us.
Now we are receiving disconnection notices.
If this complaint is not resolved we will have no choice but to follow up with consumer forum.
This is absolutely wrong

Hi MGL Team,

This is to inform you that my complaint number 6187888 raised on 4th March 2022 not yet resolved.

Bill amount wrongly charged.
Meter reading is wrongly noted in bill.

Our meter replaced in Feb'22 month due to issue of gas flow. While taking meter reading from new bill ts shown as 3 unit and calculated with reading of old meter and shown as 50 unit as total and this is wrong.

As per past months records, from last 4 bills, units consumption is not more than 15 units..then how come it is 50 unit for this bill of Jan-Feb 22 month.

As per complaint, please provide me photo of meter reading of our last meter (meter no. [protected]) and job sheet while replacement activity as a proof to show us that our meter reading is 50 for this month.

If proof not provided by you then it will be considered as wrong amount and amount waiver to be provided to me in next bill as this bill amount I paid due to due date is 21st March 22.

Thanks &Regards,
Dipak Vispute
[protected]

Hello

From past 6 momths im getting incorrect bill
This momth received a bill for cycle 23/12/2021 to 23/02/2022 the meter reading mentioned as 407 and previous meter reading as 382

But checked meter reading and found it as 340
Could you please rectify it

Application submitted for new connection with Piping done till kitchen, require to fix meter,
its almost 20 days no action from MGL, also last week we had paid security deposit of 5750.
tried calling customer service there is no response

Due to renovation work I submitted request for temporary gas disconnection in August 2021. Now i want to reconnect pipe gas as renovation works completed. But i cannot find any related link for reconnection application on website. As i'm hearing handicapped i'm not able to contact/hear customer care on phone. so what is option suitable for people like me?

I've left my home since 2 years yet I have to pay bills for nothing. This month it has come 2, 500 rupees. Nobody is using that gas.

Mahanagar technician arrived and misleads by horrifying that it will burst if did not change emergency wall.

I received wrong monthly bill of my consumption during the period 8/6/21 till latest bill in which my all payments were not accounted for which I made through following chq s of Punjab National bank Mira road branch w.e f !st Jan 21, details and support of the payments are as under .Photocopy of cheq clearance is also as under .

DT 8 /6/21 Ch .NO[protected]R s 1043 /-

Dt 12/7/21 Ch .NO[protected]Rs 567 /-

Dt 18/921 Ch NO[protected]Rs 1043

You are hereby requested to kindly verify my payments detail from
following bank pass book details and issue the correct bill for payments .
Please also ensure no penalty should be charged as fault was not in my part but delayed due to wrong bill raised .

Regards.

P.K.Nigam E/703 Aamantran Nityanand Nagar Mira Road ( East) 401107

MOb .No [protected]

I have sent to MGL as proof : screenshot of the paytm successful payment done for paying Sept'21 bill.
I have also sent MGL, photos of relevant pages that shows payment to MGL and amount debited in my bank account .
Yet, they that they returned the amount !!
Why did they return ??
There is NO entry of above return amount in my passbook !!
It's all along a delay and refusal tactic to harass the consumer.
They have so far not produced any proof of their returning the amount !!
Writing to MGL support, info, vigilance has not yielded any results I have been corresponding with them for nearly 9 DAYS continuously !!
Kindly help and oblige

NCPathak,
BP [protected]

I had paid my MGL Sept'21 bill before due date on 24th Sept'21, Plz view screenshot.
However, when I received my Nov21 bill, I found that Sept bill of Rs1260 had been added to it alongwith penalty of Rs127.
Since 15th Nov'21, I have been calling their Customercare requesting them to check and send me the correct bill, nothing has yet been done !!
I have been writing to [protected]@mahanagargas.com, and, [protected]@mahanagargas.com EVERYDAY enclosing the screenshot of the paytm successful payment, and, Xerox of passbook relevant page where the aforesaid amount has been deducted.
NO Respinse !!
I am a senior Citizen and it's causing me mental harassment for their inaction !!
Kindly help and oblige.
Thanks & Regards,
N C Pathak,

BP [protected],
CA No.[protected]

Had paid my Sept'21 bill before due date via paytm. In Nov'21 bill MGL added the Sept bill alongwith penalty. I wrote back to them attaching the screenshot and photo of relevant page of passbook proving that the amount had already been deducted from my bank account.
Till date, I have sent them 6 emails followed by a call to their Customer Care. NO satisfactory reply.
What does this MGL's valued customer do.
I am a senior citizen.
Please help.
My BP no. Is [protected]

107, Trimurti residency
Sector 21, ulwe Navimumbai

Dear sir due incomplete work done by your agency from last 1 year and still it is pending. Un necessary accidents are occcur. So request you to please complete the same as early as possible.

Regards,
Nirmal wala

MGL BP Number: [protected]
CA Number:[protected]

I am not receiving the regular MGL paper bills. In absence of a paper bill, I couldn't pay the bill for September 2021. This has resulted in an additional charge of 108.56 INR being added to the bill for November 2021.

I have raised a request to update my address on the MGL account multiple times. However, it is not getting updated even after multiple follow-ups.

Due to the inadequacy of MGL, I am being made to suffer.
Pls revert the charge of 108.56 from my November bill and also pls update the address on my account so that I can receive the regular paper bills in time and avoid any delays in payment.

We have applied for new connection in May-2021 with required security deposit but even after six month we have not received any connection from MGL. we are surprised to see the customer service from MGL. we have been doing follow through mails from last 6 month but not getting any response. Our complaint docket no is 5781684.

Dear Sir/Madam,
Myself Santosh Singh,
BP Number:- [protected]

residing at the below mentioned address:

A3/902, Vimal Dham,
Behind Seven square school,
Deepak hospital lane,
Mira Road (east)
Thane 401107
Maharashtra
India

want to bring to your notice that after the successful payment on 19 June 2021, for the new gas connection I have not received the connection till today.
The building where I stay already has a piped gas line. Still I haven’t received the connection.
The customer care and the Mira road office staff is constantly procrastinating the work and it is been 4 months without connection.
Kindly ask the concerned department about the reason for the same.
Kindly provide me with the connection at the earliest.
A copy of amount deduction with date is attached for your reference.
Santosh Singh