Mahanagar Gas Complaints & Reviews

Sir
I sunil choubey resident of Badlapur Kalp nisarg society, my Flat number is C206.
I want to inform you that my flat is vacant since last six months and I have not used mahanagar gas since the connection has been taken by us.
We have not ye t bought gas stove in the flat .we have just taken connection. But still last month I got the bill of 702 rs.
My meter number is [protected].
I also have attached meter pics where u can see meter reading 00000090.
Please have a note on this and resolve the same as soon as possible.

Thanks
Sunil choubey.

Dear SIR/MADAM

I have been paid the charges for new connection 3 months ago still there is no authorized person visited for a connection

My BP no. [protected] and my docket no. [protected]. I had contacted customer care on 11.08.2021 regarding refund case. They informed me that the refund is initiated and sent by professional courier reference no UCL[protected]. But on enquiry it is found to be in correct.
Please let me know the correct status as I have still not received the refund cheque.
Thanking you

Mohd Shaikh

I observe gas smell in my kitchen

Respected Sir/Madam,

We have paid the amount for New Gas Pipe Line on 19.03.2021 but till date no authorised person has visited our house for installation.
I hereby request you to please send your authorised person for installation of the same as early as possible.

(Enclosure: Copy of Application form cum receipt and Tax Invoice)

Thanking you.

Received letter in May 2021 that meter has to be replaced. i immediately contacted your helpline. even docket no 5542245 was allotted. got message and some body called twice that technical person will come and replace meter. in spiteMu of three months period no action has been taken in the matter.
very poor customer service.

CA number[protected].
I got a call regarding payment of bill.
First of all I have not received any bill at my place and I came to know online that amount of bill is rs.6986.
But I have paid the last bill amount of rs.4387 on 13 may 2021 cash(bill for month of April 2021).
I am sure that amount is also included in current bill amount .(bill for month of june 2021).

Kindly update and let me know the rectified amount.

Thank you.
Pls contact [protected].

Hi,

This with respect to my above quoted service request.

Complaint No. 5664014
BP No. [protected]

My above mentioned request is pending since 19 th July 2021.

On 23 rd after the visit of the technician, i have submitted the NOC from the society ane waiting for rhe service.

Every alternate day i follow up and i get a standard answer that it will be responded.br...

Hi,

For almost last 20 days, we are requesting for the service for shifting of the piping works and the meter of our Flat. We raised the service request on 19.7.2021.

On 23 rd July, the service personnel came and informed that NOC from society is required. The same day NOC was uploaded.

After repeated follow ups, it was informed that the request will be attended on 6 th August. Again the follow...

Even after paying new connection charges in March 2021 for new PNG waiting for response.. Already pipeline is there in many apartment and many people are using... Someone told me around one year is lead time for connection... Is this the way of working... Please if possible complete the installation in 2021 year.

Business partner no. [protected]

To Whom So Ever It May Concern

We wish to lodge a complaint against one of the employees Mr. Kishore of your contractor Samruddhi Constructions and also Mahanager Gas Ltd’s Engineer Mr. Mayur Borade for their arrogant behavior and unprofessional approach while dealing with Pipe Gas Connection at our flat in Godrej Prime, Chembur. (Building S2 – Flat NO 1502)

In spite of we making the payment immediately when the request for advance payment was made; (in fact, we were the first member to make the payment) we have still not got the Gas connection in our flat. All our neighbors have got the connections and the same is operational as well; some of them are Tenants and not the Owners. Though we are the owners and have made the payment long time ago, our connection is delayed because we feel, it has become an ego issue of one arrogant employee of your contractor and your engineer Mr. Mayur Borade. Instead of questioning Mr. Kishore, the arrogant man form the installation team, Mr. Borade was trying to blame us, when we contacted him last week. He promised that he will send some other person and get our work completed but no one visited our place for the installation till date. When we called Mr. Borade, he did not answer the phone and sent us a message to contact Customer Care Department; he sent us a WRONG telephone number. We tried connecting with him over the phone but his phone was busy the whole day on Monday. He never bothered to return our call and now his phone is switched off. This is absolutely unprofessional and not acceptable.

We would be grateful, if the concerned can please look into the matter and help us resolve this issue at the earliest.

Best regards,

Himanshu Chitnis
Mobile #[protected]

P.S. We have already lodged a complaint over the phone on 2nd August, 2021 at 5:59 pm and our complaint number is 5693927

During maintenance/inspection at Parmanu Nagar, Sector 4, Vashi on Aug 2-2021, MGL staff visited my flat and told me that the pipe is old and should be replaced. I asked him to replace it and he charged me Rs. 350 that I paid in cash. When I asked him for receipt, he said he cannot provide and all relevant details are written on the pipe. MGL: Please instruct your staff to provide receipts so that customers can have a record and know the...

I am not using gas for 3 months yet I am getting bills. Plz arrange for the correction and refund

Hi,
The MGL Connection is under my name as Naganath K. Haldankar, owner of flat no.703, at Gomes Apartments, Plot no.11 and 12, Domonic Colony, Orlem, Malad (West), Mumbai -400064.
The flat has been vacant since the MGL connection was set up. However, the bill for the month of July 2021 has come to 710rs, which is too much considering the non-usage of the gas. The usual bill comes around 110-120 rupees per month. The flat will remain vacant in future as well.

Please take a note and reduce the bill accordingly to the minimum since the piped gas is not being used in the said premises.
I hope right action will be taken against this matter.

Thank you.

C.A.A/c no.[protected]

Dear Sir,

With reference to above excess bill was charged for the bill of June 2021 . There was no such consumption for the above account. Kindly look into the matter and revise the bill amount .

Thanks

Shekhar Shetty

Respected Sir/ Madam Date : 18/07/2121
I Mr Mohan V Kotian likely to complain about unreasonably high bill amount Rs 4035/- in the month of July 2021..Previous to this I wrote the complaint letter in March 2021 about high bill amounted to Rs 7000/ but there was no reply from your side but later I paid the amt without solving my issues.But again this time I will nt pay the amt.

Again I am Requesting you to solve my problems or change my meter as soon as possible

Thank u
Mohan V Kotian
[protected]

Our entire Society isn't receiving gas in the pipeline . CUSTOMS COLONY, BAMANDAYA PADA, MAROL, MILOTARY ROAD . MUMBAI 400059 .
Please see to this complain on urgent basis .

Domestic Connection Request: Docket No. 5536765 CA No. :[protected] BP No.: [protected]

It is over 6 months since my paying for the new connection.
Unfortunately, the only reply has been an auto response that the team is looking in. So could the team KINDLY look in and advise when the connection will be laid. New connections have been laid out in neighboring building apartments!!!

My gas connection is stopped. I don't know why. How to start it again. Please reply. I tried on helpline numbers too, but no reply .

Dear Team,
our Consumer Number is[protected]
Name M/s White House
Dadar East Mumbai
Mob [protected]

We would like to register a complain about faulty meter
on 30/06/2021 our meter reading was 34930
and subsequently we received other bill on 13/07/2021
with the same meter reading
one inspection we found that the meter has stopped working
as responsible citizens...