Maharashtra Natural Gas [Mngl] — Bill not generated from March 2018 to May 2020

Address:

Maharashtra Natural Gas Limited (MNGL)

Since 2 years the bill is not getting generated for MNGL gas connection.

I have dropped several e-mails with the meter reading screenshot and every time I connect to customer care they say the server is down.
Has the server been down since 2 years?
Please generate the bill quickly, we are not going to pay penalty anymore.
Bp no[protected]