[Resolved]  Maharashtra Natural Gas [Mngl] — billing complaint

Address:	Pune, Maharashtra, 411013
Website:	www.mngl.in

We applied for a connection to mngl in late oct 2017. We received the connection installed after waiting for a long time somewhere in december 2017. Half of that month we were out of town and there was very limited usage. The rest of january 2018 also our usage was limited.in january 2018 someone from mngl sent me an sms stating that we were unavailable when he visited to check the meter reading at our house. He asked us to send over whatsapp the meter reading screenshot which we sent him and repeatedly asked him if there were issues. Towards the 3rd week in january of 2018 we received another sms from mngl stating that they didn't receive the updated meeter reading and would default as per assumed consumption. This is useless information. After that we received another sms stating that the bill is now rs. 575 and that we will need to pay by 5-feb-18. My bp# is 50101965 and as far as i can understand the mngl.in website does not seem to have us registered - which should have been by the way. A possibly solution is that they fix the meter reading or send their meter reader so that we get the correct view. If such a service cannot do the basics of bill reading and metering its a useless service i might as well continue with my lpg cylinder.in that case i would like a refund of my rs. 6500 and charges of fitting my wall with their stupid meter that doesn't seem to work. Its the absolute apathy in dealing with consumer complaints that pisses most consumers off!! Deal with it mngl. Their website is another load of bull. It doesn't seem to work. I am sure i have to call up their customer care and hear the waiting music for some # to actually fix this!