Maharashtra Natural Gas [Mngl] — BP #[protected] Issue with Billing - Being charge late payment charges without any previous bill getting generated

Address:

A-Block, Plot No.27, Narveer Tanajiwadi, P.M.P.M.L. Bus Depot Commercial Bldg., 1st Floor, Shivaji Nagar, Pune-411005, MAHARASHTRA (INDIA). 020 – 25611000 [email protected]

MNGL Team,

I want someone to call me and explain the entire billing from day one. BP # 50189120. Below is the history of my
billing problems

• The first bill that was generated for me was for INR 4044, which I paid on 27-Jan and it is
posted in your ledger on 29-Jan
• After that I submitted a complaint on 27-Jan stating that the estimated meter reading in the
bill was 53 units whereas in actual it was 30 units
• On 06-Feb I sent another email stating that the current units is 35 and not 53
• On 11-Feb I got an email from customer care that the bill rectification has been initiated and
will be processed shortly
• After that I have been checking the portal regularly and the last bill which is attached (Bill
Date 11.02.2020 Bill Number: [protected]) shows Total Bill amount 1018.78 Less credit of -1544. So the
final bill amount was INR – 525. There was nothing for me to pay since it was a negative amount
• After that when I checked the MNGL portal in May it shows the payable amount is INR 1066. The
bill was still showing the one with INR -525 i.e. Feb Bill. I called customer care so many times prior
to the due date asking them why do I have to pay 1066 and they said to wait for the new bill to be
generated. I still went ahead and made the payment to ensure I am not late with any payments
• Now on 02-June you are responding that since outstanding is not cleared, late payment charges
are applicable

But where is the bill for your final outstanding amount? I have not received any bill after the bill
for INR 4044 in Jan 2020. Only if you send me a bill I can pay the amount. So on what basis are late
payment charges applied to me when you are not sending or generating any correct bill for the customer

I called up customer care and they are of no help. They have no manners to talk, they cannot explain
the bill and they disconnect my call when I ask for proper explanation of the bill.

If this is the kind of service then I will be forced to give up this gas connection. I will not pay a
single penny after that. I, being a customer, am willing to pay the correct amount but you, the
supplier, is not providing me correct bills and instead of that you are charging me late payment
charges. This is complete harassment.

I want these LPC to be reversed, a correct bill to be generated and sent to me with the final and
complete amount that I have to pay. Please call me and explain to me by entire billing history. You do
not even have any grievance mechanism on your MNGL portal, no nodal officer nothing.