Maharashtra Natural Gas [Mngl] — BP[protected] Connection not done since last 2 months

Address:

B-504, Gandharva Excellence Phase 1, Borhadewadi, Near Modern College, Moshi

I sent an email to customer care on 14th Dec 2021 regarding my pending connection as meter has been installed two months ago.
I have been following up with Customer care as well one of the representative who made connection to other flats in the my society to connect my Gas to MNGL pipe.
No one is responding on my request and its been pending since last one month.
Let me know if you cannot provide the service so that I can make an application to remove the meter and pipe line from my flat