Maharashtra Natural Gas [Mngl] — complaint - wrong bill overcharged

Address:	411019
Website:	mngl.in

Dear mngl,

I am completely disturbed with your all replies till now. Please help me to understand whether you have solved my query or not.

Below is my query,
My regular bill till last time was as below,
Please note my last 8 month's uses
From to units used bill amount
[protected] [protected] 16 384
[protected] [protected] 10 237
[protected] [protected] 16 384
[protected] [protected] 15.475 396

My average usage of gas is maximum 16 units each month.
However in your last bill it is showing 49.25+142.28 = 191.53 units.

This bill is completely unacceptable. I have not used gas last month more than my regular use. My bill should be in the range of 400-500 & not more than that. You can refer my old usage records in 2 years. Your bill is 12 times higher than my regular bill. Why..?

Customer care
9:52 am (4 hours ago)
To me

Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

we wish to inform you that as per meter reading bill amount is correct.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On mon, jul 2, 2018 at 4:04 pm, akshay gothankar wrote:
Dear mngl,

I am not able understand meaning of your messages.
1. Have you solved my complaint?
2. Shall i expect any of your representative to check my meter or not?
3. Have you answer my complaint from your side or i can expect any more detail from you?

Looking forward to listen you soon.

Regards,
Akshay gothnakar
+[protected]

On mon, jul 2, 2018 at 12:28 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

current meter reading is 483 and as per meter reading bill is correct.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On mon, jul 2, 2018 at 7:13 am, akshay gothankar wrote:
Dear mngl,

Herewith please find snaps of my meter.. Please revised my bill which i can pay before due date.

Further, please note as per your message "please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates." i was waiting for your team to come & investigate this problem at earliest. But yet no one has come to me & checked meter.

Further, i request you to kindly advise me about where i can check my all previous bills from the date of joining your connection (I think almost all bills for last 2 years). I do not have received hard copies of them.

Regards,
Akshay gothankar
+[protected]

On wed, jun 20, 2018 at 5:32 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

As per meter reading bill is correct but we request you to provide us with the snap shot of the meter to assist you further.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On wed, jun 20, 2018 at 3:44 pm, akshay gothankar wrote:
Dear mngl,

I can not understand your billing strategy & doubtful about my current bill charges. I request you to kindly review your strategy & send me the revised bill which i can pay. Your current bill is 12 times higher than my regular bill. I cannot pay such unexpected huge bill.

Please note this is not a good strategy to charge for 12 times higher bill once. It was completely misguidance from you. It was my big mistake to go with mngl instead o[censored]sing lpg cylinder.

Looking forward to listen you.

Regards,
Akshay gothankar
+[protected]

On mon, jun 18, 2018 at 1:31 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

we wish to inform you that as per meter reading bill is correct. (Previously bills was provided in estimate meter reading)

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On fri, jun 15, 2018 at 5:53 pm, akshay gothankar wrote:
Dear sir/madam,

This is regarding my bill of mngl for last month (May 2018) & subject complaint - wrong bill_over charged. Below is my gas connection details & bill amount for your ready reference,

Name : alka sham kurkute
Bp no. : 50042627
Bill no. :[protected]
Bill amount : inr 4739

This bill is completely wrong & unacceptable. How an average inr 400 bill payer utilize 10 times gas. Please clarify.

Please note my last 8 month's uses
From to units used bill amount
[protected] [protected] 16 384
[protected] [protected] 10 237
[protected] [protected] 16 384
[protected] [protected] 15.475 396

My average usage of gas is maximum 16 units only.
However in your last bill it is showing 49.25+142.28 = 191.53 units.

This is completely harassment. I request you to kindly review this & send me a proper bill.

Regards,
Akshay gothankar
+[protected]