Maharashtra Natural Gas [Mngl] — connection pending for more than a year

Address:

Pune, Maharashtra, 411027

I stay at kalpataru estate at pimple gurav. I had applied for the mngl come tion in june 2017 and the amt has been deducted from my account as well but as on date 3rd sept 2018 the connection is still pending. None of the representatives have ever in these 1.5years visited my house for measurement, no follow up and status. I have requested for a refund and now they want me to personally visit the sivajinagar or chinchwad branch to submit the disconnection form cancelled cheque. I do not stay in pune anymore. I have had a very poor service issue with mngl.