Maharashtra Natural Gas [Mngl] — Copper pipe damage

Address:

A3 902 Astonia Classic, Wadachiwadi Road Undri

BP Number 50085684
My copper is damaged since one month and complaint has already been registered in emergency helpline number however the issue is not yet resolved and my bill is high even though not using due leakage. Every day I am calling to emergency number however no one has come to replace the copper pipe. Every day they are saying we are looking into it. And today they told me to wait again for 20th March. What kind of emergency service is that. What is the meaning of emergency help.
This is the worst service I have ever received from such a big organisation.