Maharashtra Natural Gas [Mngl] — Delay in Providing Gas Connection

I had applied and made the deposit for a new gas connection to my house in early-August 2022. Despite repeated e-mails and calls to the MNGL help line there is no proper response or confirmation on when the connection would be provided.
The neighbouring houses have the connection, and the gas main runs approx. 5 meter away, but despite this there has been no action on providing the connection.