[Resolved]  Maharashtra Natural Gas [Mngl] — no action by mngl emergency [protected] to gas leak complaint

Address:

Pune, Maharashtra, 411038

I had called[protected], mngl, and complained about leak from rubber hose and told that my connection is less than one month old. The lady attending the call asked me to call [protected] and as connection is less than one month old the persons on [protected] will carryout the necessary repair.

I called [protected] and also sent sms to them regarding leak at 6:30 pm on 10/11/2017 giving my address, name and mobile number. I repeatedly called the number every half an hour as no one was coming to repair. I was told again and again that person is on the way. Finally at 9 pm a person responding on [protected] told me that shift has changed so he cannot say anything and later called me saying i can call [protected] and ask kailash to do repair. He also told me that he cannot call the kailash.

When i called kailash he told me that he is only a repairman and he will charge me for material and replacement. He also told me that his rubber hose is of proper quality, will last 5 years and will not leak in a month as happened with mngl rubber hose.

My connection was commissioned on 11/10/2017 i. E.in less than one month the rubber hose put by mngl has developed cracks and has started leaking. Why should i be made to bear the charges for the repairs and material for the substandard material used?

As it is a matter of safety of my family i will have no alternative but to get the repair done from the kailash by paying him whatever he asks and whenever he wants.