Maharashtra Natural Gas [Mngl] — No connection provided for over seven months after Application fees payment made

Address:

A Block, Plot No. 27, Narveer Tanajiwadi, P.M.P.M.L.Bus Depot Commercial Building , 1st Floor, Shivaji Nagar Pune – 411005

I have paid the application fees of Rs. 6550 on 13th November 2022. It's been close to seven months but I have not been provided a connection to my appartment when actually my society already has an MNGL connection to other apartments in the same building. An 'engineer' as they call it visited the site after thousands of begging calls and mails from my side. He asked for additional money in addition to what I paid in application fees to get the installation done. I wasn't convinced earlier but eventually had to kneel down infront of these corrupt officers to get my life going. But ever since then they have ghosted us with no response whatsoever. I am now willing to pay these people any amount of money that they ask for to atleast secure my application fees which they have already looted.
I have called the customer care thousands of times but to no avail. They are pretty useless and shameless to the highest order. I have an active mail chain going on with these people for over three months now where I have been trying to ask them for the date of installation or even the contact number of the person who is going to visit our site for installation but they just give out a message that its being looked into. I have also them to refund my money which they haven't responded to. I am literally begging them on the mails every single day to give me a deadline by when this will be done but they don't respond. I have lost all hopes with these gas mafias looting common people of their hard earned money sitting there enjoying their lives on our tax payers money laughing at us with zero accountability.