Maharashtra Natural Gas [Mngl] — Zero meter reading

Address:

Nwing, 301, wonder city,, Katraj, Pune

My customer ID is 50117015, and we are receiving the bill, but the flat is vacant, and not in use, the meter of mngl pipeline had also not been used after installation. The reading is 00000, we have contacted customer care and informed, also send the photo of meter on the given whatsapp no., Yet weare receiving bill. Please do the needful