Maharashtra State Road Transport Corporation [Msrtc] — arrogant unacceptable behavior by st workwoman at chandani chouck.

Address:

Thane, Maharashtra

I booked ticket on line from pune to borivali & boarding at chandani chouck on 13thnov 2017. Deatails - tk. No.30712046;jayamala pat;swargate, pu-borivali nan;13/11/17;ac;10:30;chandani c-borivali sat10:45;id-;f:2+h:0+c:0=t:2;s:7, 8;rs1052+conchg
We reached chandani chouck at 10.25 am. Asked the lady st helper (She was in st uniform) when will bus come. She replied that it would come any time. At 10.45 am pune - borivali bus came, she told rush immediately. With my wife & 4 bags i rushed to bus. But it turned out to be 10 am bus.
I asked that lady you should not have told us to rush to the bus. I am 60 year old person travelling with my wife & luggage.
She arrogantly replied that it is not her job to help us. She is there to just give tickets, that is all.
I asked her to give me her name & reference number. She arrogantly replied, she would not give. Go to depot to complain.
I asked her 2-3 times, she denied.
I took her photo to complain against her. To my surprise, she called police that i took her photo!!!
In the mean time, bus came (Bus no mh-06/s/9772), we boarded bus.
After few minutes i got phone call from police on mobile, which they got from my relative who had come to see of[censored]s.
I told them the fact, to which the police asked to apologise her to me to which she did not!!!
‌the driver of our bus after knowing the story told us that lady is arrogant. They also have the past experience.
‌kindly take proper action against her. *her photo is enclosed here.*
‌*such a good service of st is spoiling its name because of such arrogant service provider.*
‌kindly inform me the action taken on her on my mobile [protected].
Vijay patil - mira road.