Maharashtra State Road Transport Corporation [Msrtc] — Bus booking

Address:

Kolhapur, Maharashtra, 416001

I had made below reservation from RedBus Application, ticket was sent as below
Maharashtra State Road Transport Corporation

E-Reservation Ticket

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Trip Information

Trip Number : 290365 Aprrox. Boarding Time : 01:20 PM
Ticket Number : 27597059 Transaction Id :[protected]
Service Start Place : SAMBHAJINAGAR Service End Place : SATARA
Passenger Boarding Point : KOLHAPUR Passenger Alighting Point : SATARA
Date of Journey : 15/02/2017 Departure time from Starting Point : 13:00:00
Bus Service Type : PARIVARTAN NIGHT EXPRESS No of Seats : 1

Passengers Information

Name Age Adult/Child Gen Seat No Quota Conc. Code Conc. Proof Conc. Proof Details
SHWETA RAJPUT 21 ADULT FEMALE 6 General No Concession NA NA

Total Fare Details

Basic Fare : Rs.132
Reservation Charge : Rs.5
Total Chargeable Amount: 137 +(Convience charges will be 0.75% of total ticket amount +government service tax)
redBus TIN: TK3G56999893

When the person went to Visit Bus Stand, they informed that there is no such Bus Available and were reluctant to provide information, also they said why you booked it online and asked to go via another Bus.
For Refund it was mentioned to go to Bus Stand which is not possible as was in Hurry to travel.
Want to file a complaint with MSRTC employee(Kolhapur Bus Stand) behaviour for harrasing and not helping with the Bus Booking.
Also Need refund for same