Maharashtra State Road Transport Corporation [Msrtc] — bus didn't come to our stop in vile parle

Address:

Pune, Maharashtra, 411004

Today 7 am bus borivali pune bus was booked for vile parle pick up from ram mandir, vile parle. But the bus didn't come and went from the highway itself. It didn't stop at the ram mandir. We gad already made the reservation in 8 th dec only. So what didn't the bus come to the stop? We were waiting for the bus, we saw it but it went from the flyover only. The stop is at ram mandir which is below the highway.
Now we have to wait for another bus which will come after 1 hour. What shall we do at that time. We have appointments made in pune according to the bus arrival. Now we have to cancel our appointments. We want to refund for this to be made immediately.