Maharashtra State Road Transport Corporation [Msrtc] — bus didn't turn up

Address:

PUNE, Pune, Maharashtra, 411028

Hi
I have booked ticket from hadapsar to latur shivshahi, bus suppose to be pick me up at 24/05/2019 23:51 from hadapsar.
I am waiting alone at hadapsar for bus current time is 1:30am midnight.
I want to get my spent amount of rs 610 and compensation of rs 100000 from msrtc for not providing services and forcing me to wait at hadapsar bus stop, till midnight 01:30am 25/05/2019.
I am continuesly calling on customer care number [protected] however no response from them.
Got one number from website [protected], operator was so rude on call he gave one bus number at 1:40am
3913 and said its started from shivaji nagar at 1.00 am. I was requested for driver or conductor mobile number, as bus is not here also asked for expected time to reach at hadapsar, his reply was "mala mahit nahi bus ithun geli, rastyat kai zale aani kai nahi" and he disconnected the call.
Please find the attached photo of tickets number

Regards,
Hanumant
Mob. [protected]