I wish to complain about HTC desire 820 S, IMEI-[protected] also insured by Pickme
doorstep solution with pickme
pack code-MW2MP[protected] that I purchased on 13/03/2015 from Mobility world( international value retail private limited, dwarka sec-6, new delhi-110075.
I am complaining because i didnot get back my Phone since submission of my phone to your service center after damage. I did many calls during this 2 year period but did not get satisfactory response. To resolve this problem I would like you to show some brief history about my compmaint below.
When I first learned of this problem, I contacted Ashwani malik head of mobility world contact no. [protected] after 7 to 10 days of submission of my phone at your service center dated 27/07/2015 (JOB SHEET DULY ATTACHED), and was told phone will be send to head office for repair. We will confirm you after 15 days.
I call again but he did not answered my call. Than i call on his assitant Mr. Deepak and contact no. is [protected].
He said nothing could be done with your phone complaint. I believe that this response is unfair because when phone is insured and under warranty period than how can you be so unethical to customer.
I also contacted Mr. Daljeet singh the owner of mobility world sector 6 dwarka but didnot get back any satisfactory response.
Too much Time has been passed and i make many calls to mobility world, pickme
doorstep solution delhi branch, Mumbai office but didnot get back any response.
I would like a written statement explaining your company’s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
I am attaching copies of my job sheet (other proof of payment or documentation of complaint).
You may reply to me at this email or call me at (+91-[protected]).
PickMe India customer support has been notified about the posted complaint.