Maharashtra State Road Transport Corporation [Msrtc] — Deficiency in service

Conductors details vtl[protected]s t satav

I was travelling by 21:05 vithalwadi-ratnagiri state transport bus on 8th june 2017. I booked my ticket online.

Online ticket number: 29019830 trip number:thnl0003781
Ticket no: 001220 conductor force me to purchase even though i was carrying online ticket and valid id proof

I shown ticket on mobile, conductor asked me to product valid photo id proof so i shown digilocker generated online driving license. He told me that this license is not valid. I tried to explain him that this is valid proof and valid as per the it act 2000 (Attached the copy of online document for your reference).

(Licence number mh03 [protected])

Following is the excerpt from the digitally signed document

Note:

1. This driving license is generated by digilocker (https://digilocker.gov.in) as per data provided by the issuing authority in the national registry of ministry of road transport and highways.
2.
3. This digitally signed document is valid as per the it act 2000.

He does not even bother to see the document. He told me that i need to go to the controller of panvel depot to get his view-opinion and i agreed to go to him.

We reached panvel around 11:30-11:45pm we met the 2 officers, one from them updating in-coming bus entries and other making announcements. Same reactions no one bother to see the document and try to understand what customer is saying. They forwarded us to panvel depot manager.

Panvel depot manager who was nicely sleeping in room, lights were switched wearing ‘sando baniyan ‘, we wake him up but he does not take any efforts to come out, conductor told him the story he replied from the room, in sleeping position that if conductor is saying ‘it is not valid’ then why are you coming to me. You need to purchase the ticket. So i asked his name and depot manager got angry he put the shirt and came out with screaming “why you need my name? Conductor will tell the name” there were more 2-3 staff members came to the room so i afraid and came out along the conductor.

I asked him his name while heading towards the bus, he denied telling his name and he asked to purchase the ticket and told me everything is mentioned on the ticket.

It was very embarrassing situation; i booked the ticket online so i was not carrying much money (I hardly use the cash). I searched in pocket, my bag collect 10, 20 rupee notes to purchase the ticket.

Finally i got the ticket and conductors name vtl[protected]s t satav.

Nobody told their names. I don’t know why these people hide their names.in the whole case nobody listen what customer was saying and nor checked the online driving license or adhar card which was original and latest copy.

There is a document which is mentioned on digi-llocker site (https://digilocker.gov.in/faq.php)

Digital locker is one of the key initiatives under the digital india programme which is running by government of india

How can i be sure that the digital rc & dl in digilocker is indeed coming from the morth database? Are these digital records authentic and legally valid under indian laws?
The digital rc & dl in digilocker is digitally signed by morth. It is fetched in real-time directly from the national register database and has a timestamp for record keeping purposes. This digital document is a legally valid document under the indian it act 2000.
I understand that customer is least important for msrtc.

Expectation:
1. Please look into this matter at the earliest and refund my fare of online ticket.
2. Politeness while talking to the customer and willingness to understand the problem and satisfy the customer by resolving the issue.
(I use to travel karnataka transfer while going to mumbai from pune see the politeness of their staff and train the msrtc staff. They help the customer to move their luggage behavior while talking to ladies customer if i am getting such service i purposely avoid travelling by msrtc)
3. Need to know why msrtc staff wants to hide their identity in such scenarios how the people can get justice?
4. Need to take mr satav in faith and get the names of responsible people in this case and need to take appropriate action so that customer should not suffer.
5. Sudden inspection of depots whether staff is working or sleeping in duty hours.