Maharashtra State Road Transport Corporation [Msrtc] — did not receive tickets.

Address:

Pune, Maharashtra, 411019

Hi, i have booked two tickets of shivshahi from ratnagiri to pune on[protected] with amount of 1380/- via debit card. But i did not receive message or mail of tickets even after deduction of amount. I tried to reach out to toll free number but there was no expected response from msrtc.
Here are the details:
Message of amount deduction:

Your a/c 605681 is debited with rs 1380.00
On[protected]:17:11 a/c bal is #
Info: pur/utilityatom/mumbai/utilityatom/seq no 560181.

Atom transaction reference no.[protected]
Customer email - [protected]@gmail.com

Please get this issue resolved and refund the amount as earliest.
Contact details:
Email id: dnyanesh. [protected]@gmail.com
Mobile no. [protected].

Regards,
Dnyanesh