Maharashtra State Road Transport Corporation [Msrtc] — drivers rude behavior

Sir, I was travelling on 15/07/2017 from Narayangaon to pune in the bus no. MH 14 BT 3798 (satana to pune).the bus was left the narayangaon bus stand at 8.50 pm. I was to get down at khadaki railway station so i asked the coductor to give the ticket of shivaji nagar and get me down at khadki railway station because the bus will reach at late night. But conductor refused hence i took the ticket up to Nasik phata. However that night rajgurunagar ghat was blocked and all the vehicles were moving like snail.the bus reache at Nasik phata at 12.10 pm . I request the conductor to give the ticket of shivaji nagar and drop at khadki rlw stn.because at that time it was heavily raining and PMPL buses and autoes were not there, the bus conductor shown mercy and ready to give tickets but he told me that if bus driver agrees. I humbly requested to bus driver saying it is heavily raining and i could not get the bus and auto also at the mid night but he very arrogantly and rudly rejected ny request I again and again requested him but unless and until i got down he did not start the bus. Sir I want to add that only Nahik depo drivers and conductors are behaving like cruel.
Since that incidence i make a complaint on telephone to narayangaon depo, nasik main depo and satana depo and I want to know the name of that driver so that I can lodge the complaint against him but no body helped me.from satana depo somebody gave me mobile no.of depo manager Mr.Kamble I contacted him three times on his mobile he neither responded nor called back it means that your msrtc is not so carefull and attentive for passengers complaint
I again request you that you must take strict action against that bus driver and let me know what action you have taken against him . Further I am going to lodge a complaint againt MSRTC in Consumer court that you have not displayed a board in the bus that on which stop the bus will stop. The passanger should know the stops of particular bus. All this resulting in msrtc is loosing their business.