Maharashtra State Road Transport Corporation [Msrtc] — refund for shivneri bus ticket 01 july 2018

I booked a ticket from Pune to Mumbai for 1st July, 2018 for my uncle Mr. Sonudas C Kubal.
However, the bus did not arrived at the boarding point (Deccan gymkhana).

After on call discussion with concerned person today, I have been told that the route for the bus had been changed. Without notifying the passenger the bus left for the Mumbai.

Attaching herewith the bus ticket which clearly says that boarding point is Deccan gymkhana.