Maharashtra State Road Transport Corporation [Msrtc] — refund of reservation money - reg

Address:

Mumbai City, Maharashtra, 400094

I have booked a ticket no. 37133122 for a journey from kurla nehru nagar to mahad for the route parel to raigad wade on 19/04/2019 21.30 hrs. The bus boarding time at nehru nagar depot is 22.01 hrs. I reach the depot at 21.15 hrs. (May be check from cctv footage) and inquired regarding schedule of bus.

The official at counter inform me that the bus will schedule at 22.00 hrs and available at platform number 04. Hence from 21.20 hrs onward i was standing at platform number 04. At 22.10 hrs i again went to the counter to inquire about the schedule of the bus. But to the surprise, the counter clerk told me that he bus has left at 22.05 hrs which was waiting at platform number 10. When i asked how the bus which suppose to be available at platform number 04 was park at platform number 10 and without any announcement left without taking reserve passenger, the counter clerk abuse me and did not co-operate. When i approach shri chitale, the duty officer & narrate the incidence, he also did not co-operate nor refunded my reservation money. I have lodge my complain in the register available at counter.

I have to left without refund of my reserve money amounting to rs. 230/-. This is very painful experience.

I request you to look into the matter and take action against the defaulter. Also refund my money.

Ashok shinde
[protected]@gmail.com