Maharashtra State Road Transport Corporation [Msrtc] — required ticket and refund amount

I have done online reservation for satara swargate nonstop bus on date 9 oct.2017
Morning 7' o cloc tranasaction is process but i have not getting bus ticket
Refund amount rs.111.33
[protected]@gmail.com
Thank you for using debit card ending 1841 for rs.111.33 in mumbai at msrtc tpsl on[protected]:18:36:31 avl bal: rs.8190.49
Kumarvijay jadhav
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Today 1/10/17, we are traveling to Pune from Mumbai in shivneri bus. At the Lonavla food plaza bus has been stopped for snacks. But that plaza not providing hygienic foods. We ordered puri Bhazi and got one mosquito in side the puri.

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    Maharashtra State Road Transport Corporation [MSRTC] Phone
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