Maharashtra State Road Transport Corporation [Msrtc] — toll tax charged twice for the 2nd time in a row

Address:

This Maharashtra State Yashwantrao Chavan Mumbai Pune Expressway, Mumbai City, Maharashtra, 400059

Dear sir/ madame, vehicle no.: mh02ee6830 i was travelling from mumbai to pune on sunday with my valid fast tag. When i reached the first toll which is khalapur, i was been diverted by the patrol team to the cash counter. The person at the cash counter asked me to pay for the toll which is rs. 230 from mumbai to pune which also includes the talegaon toll. I asked him that i have fast tag with sufficient funds so why not get the same deducted. He said that since i have arrived on the cash counter, i will have to pay the toll in cash and then the balance toll of rs. 57 will get deducted on the next toll plaza once i show them the receipt of rs. 173. So i agreed and paid him rs. 173.00 and when i reached the 2nd toll which is the talegoan toll a tax of rs. 173 got auto deducted from my fast tag account. I also requested the person at the counter even after showing him the receipt, he rudely denied me and asked me to complaint with the related authorities. Hence request you to please look into the matter and reply and please refund my tax. This is the second time which is happening.

The details of my fast tag customer id is 11519890 linked with icici bank the details of the trip:
Khalapur toll receipt: toll tax: rs. 173.00 cash receipt no. 5568 dated: 08/12/2019time: 09:56:51 trans no.: bar code[protected]
Exit plaza: talegoan off east

Second toll plaza where my payment got auto deducted from fast tag which was already paid on the khalapur toll: toll tax: rs. 173.00 trip no.:[protected] date:[protected]
Time: 11:10:38 am