Maharashtra State Road Transport Corporation [Msrtc] — unable to cancel ticket no 53757408, trip no.panel 0005617 for journey from pune to belgaum

Address:

590006

I had booked 2 Nos seats of MSRTC BUS ticket no 35757408 from pune to belgaum through Redbus portal. Journey date 21/12/2018.dept time 11 pm.
Due to personal reason, I had to cancel my journey and hence I tried to cancel ticket through www.public.msrtc.com but unable to cancel the ticket.
you are reqested to arrange to cancel my ticket and arrange to refund the amount.I was unable to log in to MSRTC WEBSITE but i have forgotten my password. i requested for the same but not got new pass word in my regd e mail.
thanks and regards,
Mukund Gubbi.