Maheshwaram Travels — regarding payment refund against bus cancellation

Address:Maheshwaram travels Connaught place, Delhi
Website:Maheshwaramtravels.com

I m rameshlal from faridabad, i had four ticket booked (Pnr no.19252, 19251, 19272) for delhi to azamgarh on date 13june2020. I came to ramakrishna metro station early but your bus is not come at time 18:00 afterthen i recieved message at 18:39 on whats app that is given below...

Due to operational issues your upcoming journey is cancelled.
Refund will be processed in between 7 working days.
For refund kindly contact your agent on [protected]
Contact only if required.

But maheshwaram bus travels denied for refund.
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    Maheshwaram travels Connaught place, Delhi
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