Mahindra And Mahindra — about frequently losing clutch assembly of xuv500 w8

Address:

Thane, Maharashtra, 401303

Dear sir/madam,

I mr. Bhagwandin vinda, the owner of proud mahindra’s xuv500 w8 suv segment vehicle, with registration number of mh48 a 3441 & also two more 4 wheelers of other companies..
While i need to tell you something about the issue i have been facing about the mahindra’s top segment xuv500 vehicle past years till today..
Last year when i was driving to the virar city from airport, i was annoyed by a clutch pressed down issue, so i reported it too the global gallerie authorised service centre thane. They told me too send the vehicle to our service centre after u reach ur city, jst before 2 to 3 kms of near my city, the vehicle stopped working, as the clutch pedal stuck to bottom.. I towed the vehicle to the near by aquene (Magnus’s) authorised 4 wheeler garage, as per the checking of the car he told that, the clutch assembly need to change due the burned clutch plate & flywheel. Although i called the global gallerie, as the car wont be able to make to the service centre, i need the genuine mahindra services and parts to enter my cars chasis.. As far as the genuine mahindra clutch assembly was replaced with the another set of genuine assembly of clutch kit, also did the authorised technician scanned the vehicle for no more further errors as no other person can scan the vehicle except mahindra scanners..
After this change cars was running fine n better, but paid the price of more then 60, 000 inr, to make this fix.
Well but only after running more around 6, 500kms, due to some rainy seasonal issues, i did put the vehicle to authorised service centre of mahindra’s 4wheelers in thane (Salasar autocrafts).
They came up with the errors including changing of the whole clutch assembly again, i was shocked of bearing the heavy cost again and the genuine part to be ruined so quickly only after such few kms, today i feel some regret buying the top segment vehicle of mahindra’s which i thought was the best of all suv’s in market, i also want u to mention that my car has only runned 45000kms till date.
Other than that no other vehicle which are in my troops before the xuv i bought had any clutch or alternate issue.. Which are driven more then lakhs of kms. M sorry to u tell but more of the mahindra customers are facing this issue are upto fact from forums of cars and drives around the countries..
I was one of the proud customer of mahindra’s to have the mahindra xuv500, i bought it first in the city, when it was launched of the year 2011/2012, neglecting the comments of other company, and trust towards indian brand i bought the suv. After running two to three year more then 5 of my friends bought this vehicle trusting me and trusting the company...
But now i feel so much of regrets, so embrassed that my personal favourite brand suv top segment of its type, serviced time to time, driven by no other person except me is facing such a big & enormous issue of main assembly replacement twice a time.
I hope u will understand the situation and help us out, in order to carry on the proud and overwhelming mahindra family.

Yours faithfully
Bhagwandin vinda
Member of mahindra suv family

Further details of vehicles
Details of vehicle:
Mahindra xuv500 fwd w8 bsiv
Name: bhagwandin s vinda (Ph: [protected])
Regn. No:mh48a 3441
Colour:p white
Class: lmv
Ch. No: ma1yl2hjuc6a70098
E. No: hjb4m74708

Genuine part numbers
0312cam00180n
0801caa01051n
& more of attached parts