Mahindra And Mahindra — About replacement of H V A C unit

Address:

Jalandhar

I bought xuv 300 on 02/12/2020 . Few days ago there was a problem, when fan is turned on with inside air, there was a noise. So I took the car to Raga motors, Phagwara road, Jalandhar. They told me that some parts need replacement and these are not available. So they will order full parts and will contact me after that. They also told me that if they tried to correct this defect now then they may not be successful because they may have not all required spare parts. I got a message from them on 28/06/21, they required spare parts are available and bring the vehicle tomorrow at 9 am, so that after repair vehicle can be delivered by evening. Today I came there at 9.15 am and handed over the vehicle to them . After some time they told me that whole unit needs replacement, which is not available with them and they had ordered a small part of that earlier, now they will order whole unit now, then contact me and I will have to bring the car again. My house is 65 km from the showroom. To rectify a manufacturing defect l had to visit showroom again and again, which is far away from my residence. I am working as Assistant Director Animal Husbandry at Kapurthala. It is very difficult for me to take leave again and again. I am fed up with Mahindra, such a poor quality and such a poor service