Mahindra And Mahindra — car exchange policy

Address:Bankura, Bankura, West Bengal, 722207

I am having a scorpio (WB68P7654), wish to exchange it.As i faced an accident earlier and there was a chasis change through the showroom, the department is saying we can't exchange. Is that a crime to have a personal car and face an accident. As a customer i cant know all the policies, the showroom provided an authentication letter, but they do same.
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I want to exchange my Mahindra verito d4 2012 model 54000 km driven

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