[Resolved]  Mahindra And Mahindra — car mahindra marazzo/ service fraud

Address:

78 D, Pocket F, Mayur Vihar Phase 2, Delhi, New Delhi, Delhi, 110091

Subject: Service Fraud of Shiva Mahindra, Sahibabad Industrial Area Site 4, Ghaziabad - 201010

Sir,
My Car Mahindra Marazzo (DL 7 CQ 9510) which I bought on 23 March 2019, fuel pipes were damaged due to some reason (fault was mine). I sent the car to Service center Sahibabad Industrial Area Site 4, Ghaziabad - 201010,
for replacing the fuel pipes (in May 2019). Service Centre told me that they do not have the said parts due to the new model of Car & they will arrange the part from Nasik & fit to the car. My Car was at service centre for long time but & I required the car earliest, so I daily requested to deliver the car earliest after changing the fuel pipes. After 5 days, Service Supervisor (Mr Rahul) told me that part has come & they will fit it to the car. He also told me that but they are unable to provide the billing this time due to parts not updated in spare list because of new model (Marazzo). I accepted the same.

Car delivered to my home stating that fuel pipes has been changed. I handed over the payment. I was using car but after one month I faced the problem. Today (21 June 2019) when my family travelling to Nainital, found fuel leakage from car. When my family took the car to the nearest car service centre in Bajpur on the way to Nainital, they checked the car & found that the fuel pipes were not the new one (it is the damaged one as before going to Service center of Sahibabad Industrial Area Site 4, Ghaziabad - 201010). It can be physically seen that the pipe was repaired not changed to new. I asked the Service Centre Sahibabad regarding it, but they did not give me the satisfactory answer.

Please take the necessary action against the Service fraud, so that it will not happen in future for other customers. Also arrange the said parts in workshop so that I can get the proper part of car.

Marazzo car is very good but I am loosing the faith in Mahindra Services. After the service offered from Mahindra I am forced to think for other Company car in future.

Regards,
Shamim Husain
78-D, Pocket -F,
Mob:[protected], [protected]