Dear mr mahindra,
Greetings for the day,
My purpose of writing this mail to you is a high resentment towards the cheating done by your mahindra dealership named harbir automobile pvt ltd in chandigarh ut.
Actually they are spoiling the name of an indian brand by using unethical practices and by cheating customers and making false commitments on behalf of mahindra which they cannot complete.
The issue is as under.
1. I went to harbir automobiles chandigarh on[protected] to test drive mahindra xuv 500 w6 and on my satisfaction over the vehicle and as directed by the salesperson i immediately booked the vehicle by paying rs 5000 as gst price hike was expected.
2. I met the sales manager mr amardeep sharma and told him clearly that i want to buy the vehicle before gst price hike to which he agreed and told me that currently the vehicle is in transit and if i pay them some money they will bill the vehicle on my name and then i can take the delivery of the vehicle on[protected]
3. Going by the commitment of mr amardeep sharma i took a bank loan of rs 700000 and transferred the same to harbir automobiles on[protected] and asked mr amardeep sharma to bill the vehicle as committed.
4. On[protected] mr amardeep sharma and sales executive mr abhay pandey confirmed me that my vehicle has been billed at pre gst price and i can take the delivery of the vehicle on desired date. Going by this i got a feedback call from mahindra wherein i rated them 10 in the rating scale.
5. Since[protected] i continuously followed up mr amardeep sharma and mr abhay pandey to provide me the copy of the bill which they said have been generated, they commited to drop the same at my office on[protected] but nobody turned up.
6. On[protected] i again called both of them many times but they did not answered my call and showed a high level o[censored]nprofessionalism saying we are in a meeting and will call you back once we get free.
7. On[protected] again nobody responded to my calls so i went to the showroom of harbir automobiles pvt ltd in industrial area chandigarh. Where i was shocked to know that no vehicle has been billed on my name and they were making a fool of me. And now i have to buy the vehicle on the revised price which is up by another 50000 rs which shateered me and i complained about this, mr amardeep sharma started similing and directed me to meet the gm sales mr parveen singh where i told him the entire story.
8. Rather than providing me a resolution mr amardeep sharma and mr parveen singh asked me to take refund of my money.
9. Till date i have not received my booking amount back and this is my 6th visit to this dealer.
10. This vehicle was already out of my budget but based on the trust and brand name i made my mind buy this vehicle.
I belong to a salaried class and buying such a luxury vehicle was a lifetime moment for me and my family which was totally ruined by these people. It carries too much sentimental value while buying a car from your hard earned money which your people at harbir automobiles does not even care off. As per this experience i have lost my faith in mahindra too. How can a big brand like mahindra have such a sub standard dealer. Now in vain i have given an application to the dealer to refund my money the same is attached herewith. Now if in case i plan to buy the same vehicle will shred my pocket by another rs 52000.
I am writing this mail to you as a last point seeking resolution so that the trust remains with the brand and i can think of buying a mahindra vehicle.
Regards
Vivek khattar
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— forwarded message —
Dear mr mahindra,
Greetings for the day,
My purpose of writing this mail to you is a high resentment towards the cheating done by your mahindra dealership named harbir automobile pvt ltd in chandigarh ut.
Actually they are spoiling the name of an indian brand by using unethical practices and by cheating customers and making false commitments on behalf of mahindra which they cannot complete.
The issue is as under.
1. I went to harbir automobiles chandigarh on[protected] to test drive mahindra xuv 500 w6 and on my satisfaction over the vehicle and as directed by the salesperson i immediately booked the vehicle by paying rs 5000 as gst price hike was expected.
2. I met the sales manager mr amardeep sharma and told him clearly that i want to buy the vehicle before gst price hike to which he agreed and told me that currently the vehicle is in transit and if i pay them some money they will bill the vehicle on my name and then i can take the delivery of the vehicle on[protected]
3. Going by the commitment of mr amardeep sharma i took a bank loan of rs 700000 and transferred the same to harbir automobiles on[protected] and asked mr amardeep sharma to bill the vehicle as committed.
4. On[protected] mr amardeep sharma and sales executive mr abhay pandey confirmed me that my vehicle has been billed at pre gst price and i can take the delivery of the vehicle on desired date. Going by this i got a feedback call from mahindra wherein i rated them 10 in the rating scale.
5. Since[protected] i continuously followed up mr amardeep sharma and mr abhay pandey to provide me the copy of the bill which they said have been generated, they commited to drop the same at my office on[protected] but nobody turned up.
6. On[protected] i again called both of them many times but they did not answered my call and showed a high level o[censored]nprofessionalism saying we are in a meeting and will call you back once we get free.
7. On[protected] again nobody responded to my calls so i went to the showroom of harbir automobiles pvt ltd in industrial area chandigarh. Where i was shocked to know that no vehicle has been billed on my name and they were making a fool of me. And now i have to buy the vehicle on the revised price which is up by another 50000 rs which shateered me and i complained about this, mr amardeep sharma started similing and directed me to meet the gm sales mr parveen singh where i told him the entire story.
8. Rather than providing me a resolution mr amardeep sharma and mr parveen singh asked me to take refund of my money.
9. Till date i have not received my booking amount back and this is my 6th visit to this dealer.
10. This vehicle was already out of my budget but based on the trust and brand name i made my mind buy this vehicle.
I belong to a salaried class and buying such a luxury vehicle was a lifetime moment for me and my family which was totally ruined by these people. It carries too much sentimental value while buying a car from your hard earned money which your people at harbir automobiles does not even care off. As per this experience i have lost my faith in mahindra too. How can a big brand like mahindra have such a sub standard dealer. Now in vain i have given an application to the dealer to refund my money the same is attached herewith. Now if in case i plan to buy the same vehicle will shred my pocket by another rs 52000.
I am writing this mail to you as a last point seeking resolution so that the trust remains with the brand and i can think of buying a mahindra vehicle.
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