Mahindra And Mahindra — clutch issue technical failure

Address:

201005

I would like to draw your attention towards my vehicle (Up14-cc-1524) experiencing the same issue of clutch paddle down since the time i purchased it in the month of 21st may. It is burning the clutch due to some technical issue and service center made some temporary repair in order to avoid the part changed again & somehow deliberately making the time pass of warranty period. The issue is still not resolved & i have to keep visiting the company to get the same issue fixed again & again.

On 21st may 2017), i visited the company & got the clutch paddle & clutch changed on assurance by the company that same problem doesn’t occur again in future. But again i faced the same problem & visited the company service center & they again repaired it with assurance that same problem will not exist but clutch got down again on 8th september’17 & when i contacted the company they tried to divert the issue & misled with claims that issue is not related to previous problem. Mr bhushan dhir who is gm service tried to mislead by attaching pic of clutch plates which was of may’17 & not of sept month. No pics was taken in the month of sept’17 when i visited the company as i was there all the time when my vehicle was dismantle.

I even contacted higher level management of the mahindra company but no one bothered to take the issue seriously.

I would like to highlight one more thing here, mr. Bhushan mentioned the context in his below mail “discussion regarding the poor pickup and gear shifting issue of your xuv”.
So, this is the way mahindra’s employee has changed the situation or fault to the customer. I have attached the manual repair order form as a reference so that you can identify the purpose of my visit on that date (8th sep 2017) which was because i was facing problem again of clutch pedal down.

I am now feeling cheated & being harassed unnecessary from service center employees as they are not ready to change the part again which is in warranty period of 6 months. I have no other option but to file a case in consumer forum to address my grievance if this issue of mine would not get sorted out as early as possible.

Kindly take appropriate action towards the employees who are misguiding me by sending pic which were taken in the month of may & not in the month of sept’17.