Mahindra And Mahindra — Complaint against Muktara Automobiles Pvt. Ltd. Porvorim Goa
ReReshma Kothambikar/Kamath on Jan 9, 2017
I Reshma R. Kamath also Reshma R. Kothambikar I want to do complaint against Muktara Automobiles Pvt. Ltd. Porvorim Goa Branch. I had booked a car KUV100 6+ on 05/11/2016
On 21/12/2016 My DD is ready on next day I had taken DD from bank and call the employee namely Mrs. Shubhangi and as my DD was ready she told me to come with DD and other documents by lunch. And I will get the online registration of car. And I had given the DD and some amount paid by bank transaction from my husband account and I have given old car i.e Mahindra Feastre at Rs. 80000/- done by Mr. Viraj Satardekar . I have done these things fastly because she said next day I will get the car by 24/12/2016 as my sisters marriage was their and said to them to give the car by on 23/12/2016 but on same day Mrs. Shubhangi called me at evening and said by while travelling, car has been found damage, so we can't deliver car to you. Then she called me and said i will give you the car by Tuesday by doing registration by RTO.
On 31/12/2016 she called me again and said that your car model is not there and tried to give other variant options but i told them to give the car which i had booked.
After some time the manager called me and said that Company had stopped 2016 model of car in silver color and if i want that model I have to buy 2017 model and I have to pay higher price to them. and after that I had called Mrs. Shubhangi to send the photos of that car which are available which she had given variant options ( of KUV 6 grey color) but after 5 minutes when I called her back to deliver that particular variant of Car she told me that Car is sold out.These two people are thinking customers are fool and they are affecting the reputation of the company.
Sir, I think your company is reputed company i don't want to spoil your name because I Like Mahindra cars and that is why I choose to buy Car but Muktara Automobiles Porvorim Branch forced to write a complaint. I had already paid all the money to your company. and now I want my car of 2016 or 2017 model but i will not pay a single amount to you or Muktara Automobiles.
I think you will look into this matter as soon as possible and do the needful.
[Jan 09, 2017] Mahindra And Mahindra customer support has been notified about the posted complaint.
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