[Resolved]  Mahindra And Mahindra — complaint against pothens mahindra aluva

Address:

Pothen mahindra,aluva, 685565

Sir, regarding my thar crde registration number kl. 68.7117. I have an extension warranty till 2020 april. My vehicle had a complaint on road last friday regarding complaint from diesel pump to tank connection tube. Mean time i contacted local dealers to get the part but it wasn't available. All your service centres have recently stopped here in idukki district. So i contacted your online toll free number. As per their guidance they reffered pothens mahindra aluva. I went their and enquired about availability of the part to be replaced. None of the staff were good enough to recognise which part iam talking about. I even showed them the picture of part to be replaced, for which they asked me for part number, as a customer it's not my duty to know about the part number or code, that's why they are paid for. And yet after hours of struggle we got the part number for which they said it would take another 2 weeks to get the stock. Even today when i spoke with one of the person there they are still confused with which part it is if it's the tube from tank to pump or if it's the tube from pump to tank. Henceforth i send him a detailed video and also marked the part in the video and photo. But still iam not sure if they understood what it is. Also my canopy is damaged please do the needful for replacement. Even though i took this extension warrenty till 2020 april i haven't got any benefit from it due to mahindra service centres. Hope you'l look into the matter
Thanking you
Firosh philip