Mahindra And Mahindra — Complaint against Service Center Mahindra and Mahindra

Address:

SURI , BIRBHUM, WEST BENGAL

Dear Sir/Madam,

We could not address you the grievance earlier due to having festive time of Durga Puja, however please go through the points stated below :

1. The Scorpio vehicle was sent to your authorized service centerComplaint against Servicing Center Mahindra Saluja Retails Pvt. Ltd. at Suri, Birbhum, W.B. for disordering the Scorpio Vehicle (Bering Regn. No. WB07J1148, Making Year :2015, Model : Scorpio M Hawk)
for general servicing having no specific problem on 15.10.2020 the service center called us on 17.10.2020 stating the vehicle was got ready and the bill amount was Rs.5500.00 the driver was sent on 19.10.2020 to bring the vehicle back accordingly

2. The vehicle while returning from the service center after having serviced got breakdown (wheel locked) on way to back home, the service center was contacted to inform the matter, they told over phone that it was happened due to Braking problem and they would come to correct the same

3. They came and attended the vehicle few hours after; but, having inspected the vehicle they told that the problem was due to Clutch disorder, was not for Braking disorde

4. The vehicle was absolutely in running condition having no such problem before sending out to servicing center, the vehicle was therefore made disorder as stated above by the service center itself, the vehicle has been lying in such disorder condition since then at our place without servicing our purpose especially at this festive time of Durgapuja,
You are therefore hereby requested to look into the matter with utmost priority so that the vehicle could be corrected at the earliest.

Thanking you;

Monika Roy
(Owner)
Md. Bazar, Birbhum (W.B.)
Mobile No. [protected]/ [protected]