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Mahindra And Mahindra — complaint regarding engine oil chamber drain point of verito d401 diesel with registration number rj27cc6023

Sir/mam
I am having car verito d4 of your reputed mahindra & mahindra with registration number rj27cc6023. I have given the above vehicle with complain of oil dropping somewhere from engine side at your authorized dealer ks automobiles pvt ltd udaipur, rajasthan on dated 17 march 2018.
After inspecting the vehicle service advisor told me that there is a leakage from the drain point of oil chamber and the drain plug is already fitted previously with m-seal over it. They advice me first to repair the inner threads of drain point and if not possible then to replace the entire oil chamber.
Sir i have done my all oil change in engine and all kinds of maintainance with the above authorized service centre only which maybe verified with previous maintainance records. As per records in the month of november 2017 cost of m-seal is added in my bill which i enquired to be put on the oil drain plug.
The damage of threads of oil drain point is not at all my fault and threads are damaged during open or fitting of drain plug. On 17 march 2018 firstly they tried to rethread over size and pluged but they failed to stop the leakage and ultimately provided m-seal on it. Also they told me to replace the oil chamber completely in the next time of oil change.
I discussed the same matter with their head incharge at k. S automobiles about the failure of drain plug, they tried to convince me that the oil chamber is made of aluminium metal and in general the drain plug threads got damage during oil change after sometime. But i am not satisfied with their logic and now i request you to look into the matter that either it is a manufacturing fault or a fault of misoperation at the time of oil change.in any of the case either the company or the service centre is entirely responsible for the above fault.
If it is a manufacturing fault or the service centre fault then the oil chamber must be replaced free of cost so as to protect the reputation of mahindra & mahindra product.
I hope that the company will pay attention to my complaint to maintain reputation.
Looking forward for your positive response.

Complaint Status


[Mar 19, 2018] Mahindra And Mahindra customer support has been notified about the posted complaint.
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