Dear team
I sanjay warthe have purchased mahindra kuv100 k6 in the month of 9th july 2016 model registration number mho5 cv 2623 engine no rbgzf31142, chasis no maiva2rbcg6f94114 colour fier orange.
My complaint is very serious request urgent help towards it. When i have taken delivery of kuv100 petrol from g3 motors dombivali west showroom i and my wide both have complained to sales person that tail lamps are fogged and when showroom executive came with us to fill petrol in car we have noticed that while driving are smelling petrol in car showroom person also noticed but he said he its new car so its spelling petrol. But he ensured that tail lamps will be changed when 1st service is done. Experience was very bad in 1st day only but we were so happy that we purchased our dream car. Driving is so comfort in kuv100 my family and friens appreciated mahindra kuv100. But later when use to drive car when i use to put fuel in that after few km car again started to smell of petrol but i ignored and said its new so its smelling petrol inside car. But my wife, friends everyone who sitted in car they kept complaining that car is smeling of petrol which is not good sign. And i have also noticed that car average is around 4 to 5 km in ac which was really shoking to us. We have to fill petrol so many times which was no affordable to us.in the mean time we contacted sales person sales head n service team they keep on suggested that its new so u r facing such problems.
With in a month only we have taken kuv100 to service dept in dombivali g3 motors there we complained them regarding petrol smell and average of around 5 to 6 km is what we are getting. Initially they laughed at us saying sir company said it gives around 18km per litre avg.. So i asked service person to check.. Finally they agreed to check my kuv100 after an hour they deducted that due to software not updated average if vehicle is only 4km these are words of my yogesh who is from service team g3 motors.
Later he updated all software we waisted full day in showroom. Then i asked him that now mow much avg i will get he assured hencegoing you will get avg of 10km he said after one service u will get avg of 15 to 17 km as all other kuv are getting.
They also noticed petrol smile while test drive but they said engine is yet to free so they assured after on service petrol smell problem will be resolved.
We left service centre & later i noticed vehicle is giving avg of aroun 10km on ac but smell of petrol was continuously was there inside my kuv100. Again we called n complained regarding same but service person said now i[censored]r getting 10km avg smell problems will also resolve.
When i called n complained on regular basis regarding avg issue as i was still not satisfied with average issue. As per company avg given on petrol is around 18km.
Again i took my car to service station again i have complained and asked them to chk my kuv thoroughly they said they will initiate 1st service as they were more interested in doing only service. 1st service is done on only 1000km.
After service done they said now you will get avg. After that i kept record of petrol vs average daily and noticed car is takin more petrol which was costing to me a lot. And only giving avg of only 10 km per ltr.
Again i complained few month later regarding same they said come for 2nd service they also said we will chk avg you have to fill full tank in car then we will go for long ride again after few km we will have to fill tank full and then we will come to kno whats the exact avg is.
Service was not satisfactory from there end and i was also not convinced in wasting around 4000 in petrol.
My car is still is in warranty i have just drive car only 4000 km as we are afraid to drive that car now as inside car petrol smell is continuously smelling now we are not feeling safe to drive kuv100 due to petrol smell and avg was also costing us a lot ant both are very serious issue. My request is to mahindra team that they should send some professional tecnicall plant mahindra engineer to have check of my car regarding petrol smell and avg issue as now we personally feel that there is definitely technical error in my kuv 100 as since 1st day i kept complaining about petrol smell n avg of car but due to no help and resolution from service team i am forced to drop mail. This mail escalation is due to no resolution by service team as they are only interested in doing service. My strong request to mahindra team to kindly look into this serious matter and send there highly experienced technical engineer who is expertised in kuv100 who can chk resolve my complained. Till now we have been very patience but the vehicle which we have purchased is continuously not giving avg & above all major serious issue is petrol smell inside car while driving.. Hope concerned engineer will come and verify what is the defect in car otherwise last thing is what common man can do is file a complaint against mahindra in consumer court as is not safe for me and my family. Request to take action on this complaint on priority basis.
Regards
Sanjay warthe
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